Workplace Experience Lead

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

Freshworks is seeking a well-seasoned Workplace Experience Lead to support our San Mateo headquarters. This role is all about elevating the workplace experience by bringing energy and creativity to the office while serving as a friendly go-to for employees and visitors. The Workplace Experience Lead is key to keeping our offices running smoothly while creating a standout experience for our employees. 

The ideal candidate is organized and detail-oriented with a natural ability to make people feel welcomed and supported in the office. You thrive in a fast-paced environment, excel at multitasking, and execute administrative and facilities tasks with accuracy and efficiency. In this role, you will help cultivate a healthy, inclusive, and engaging workplace for Freshworks employees. This role reports directly to the Senior Manager of Workplace Management and is based on-site, requiring five days per week in the office.

What You’ll Do:

Workplace Experience & Culture

• Own the front desk experience by greeting visitors and team members with warmth, professionalism, and care.
• Own the pulse of the office by planning monthly curated experiences and company-sponsored events.
• Continuously innovate the workplace experience by gathering feedback and launching fresh ideas.
• Partner with HR to ensure every new hire feels welcomed and supported on their first day.
• Coordinate SWAG programs and branded moments employees actually get excited about.

Workplace Strategy & Relationship Management

• Build strong partnerships with internal teams, vendors, and property management.
• Serve as a trusted go-to for employee needs, questions, and office support.
• Partner with internal teams and external vendors
• Play a hands-on role in space planning and office expansion projects to support our growing footprint
• Own the office budget across meals, snacks, events, and vendors.
• Manage the PO process and vendor onboarding from start to finish.

Workplace Operations

• Proactively resolve day-to-day office issues and track trends to drive ongoing improvements and enhance the workplace experience
• Support a comfortable and well-maintained workplace by managing janitorial and maintenance work orders as needed
• Manage office & kitchen inventory to keep things running smoothly.
• Work alongside workplace technology (room booking, AV, visitor systems, ticketing tools).
• Help maintain a safe and secure environment by following building safety procedures and alerting the appropriate contacts whenever necessary
• Keep team documentation and shared drives clean and organized.

Qualifications

What you’ll need:

• A bachelor’s degree with a minimum of four years experience supporting office operations and employee engagement in a high-energy, fast-paced workplace.
• Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent interpersonal, communication, and customer service skills, with a flexible and positive attitude.
• Strong technical proficiency, including advanced knowledge of Google Workspace, Slack, Microsoft Office, Netsuite (or similar procurement platform).
• Hands-on mindset with a willingness to take on tasks of all sizes.
• First Aid/CPR training is a plus!

Please note: This is a hybrid role that will be based in San Mateo, CA and requires an in-office presenc