Director, IT Practice Operations – Navista

Job Summary

At Navista, our mission is to empower community oncology practices to deliver patient-centered cancer care. Navista, a Cardinal Health company, is an oncology practice alliance co-created with oncologists and practice leaders that offers advanced support services and technology to help practices remain independent and thrive.  True to our name, our experienced team is passionate about helping oncology practices navigate the future. 

The Director, IT Practice Operations will join forces with business and solution/product leaders to plan, build, execute and deliver the roadmap for the Navista business.  The Director will lead a diverse team of technology associates across IT operations and enterprise IT teams while working across multiple geographies to support the IT Practice needs delivered through planning, collaboration and agile product software releases each year.   Accountable for driving the Practice IT strategy in support of these value streams, this leader will be responsible to support all technology needs of the practices in the network to ensure day to day operations is smooth, escalations are handled and all opportunities to roll out industry leading differentiated technology assets are fully realized.

Responsibilities

• Support the overall IT strategy by meeting department goals and anticipating future needs, identifying, and defining broad solutions to support IT Infrastructure, commercial/clinical applications and data assets within the organization

• Prioritize and triage organization efforts, escalations, and communications to ensure efficient and effective IT operations.

• Identify and drive automation and processes improvements to improve the cost of serve for practices.

• Executive stakeholder management and communication.

• Coordinates with corporate implementations on providing local technical assistance on all office needs, new site implementations, and office expansions.

• Oversee and plan support and advisory as applicable for full system’s lifecycle, including scoping, support, escalations, patching, planning, and retirement of systems.

• Manage and lead the IT staff (internal and practice IT staff as applicable), providing guidance, support, and professional development recruits, develops, and supervises technical staff.

• Assists in identifying, selecting, and managing vendors, including contract negotiations, auditing, and billing.

• Establishes, implements, and enforces standard system access and user capabilities, works closely with corporate IT on any modifications of the procedures.

• Provides technical leadership and assistance in developing direction for future data processing requirements.

• Ensure compliance with relevant regulations and standards, conduct audits, and prepare reports as required.

Leadership & Communication

• Lead and inspire technology teams that are responsible for the end-to-end Practice IT delivery, new product delivery and operations.  This includes strategy, discovery, delivery, and measurement.

• Reinforce a strong service culture by balancing the needs of day-to-day IT needs, product management, service optimization, automation to optimize the ongoing IT Ops spend.

• Partner with leadership team to achieve organizational and operational objectives and work with select partner vendors as needed.

• Identify and remove process and organizational bottlenecks.

• Manage an organizational budget.

• Conduct reviews, provide career guidance and develop associates & teams through recruiting, training and ongoing coaching.

• Define and execute the operating model to drive quality and performance, as well as customer and stakeholder satisfaction.

• High EQ and ability to Influence others and navigate sensitive situations while maintaining positive relationships.

• Interact with internal and external leaders, including senior management.

Strategy

• Develop the technology strategy in partnership with solution, operations team and leadership and product management teams.

• Leverage industry and market expertise to drive IT operations efficiency and capture opportunities.

• Develop strategic partnerships and forge strong relationships with internal and external teams.

• Maintain roadmap alignment with company and practice offering strategic initiatives.

• Drive and enable teams to establish and radiate progress toward key metrics to measure success—e.g., key objectives and key results (OKRs), key performance indicators (KPIs).

Discovery

• Support discovery activities with