B2B Customer Support (Deutschsprachiger)

<p>The purpose of this role is to support our Global Operations hub by acting as a helpdesk giving support and doing administration for internal customers (employees) in Europe securing compliance, customer satisfaction, process efficiencies and cost savings. Our team of Travel &amp; Expenses handles all travel cost requests submitted within adidas, from approving expenses to clearing any queries related to business travels and expenses. This position is situated in our GBS within our Porto Hub.</p> <p> </p> <p>WHAT WILL YOU BE DOING?</p> <ul> <li>Support business and teams on process and system-related questions</li> <li>Handle standard inquiries &amp; support through ticket service or via phone</li> <li>Provide consistent information to employees on Travel, Expenses and Event topics </li> <li>Secure data completeness &amp; correctness within our software for compliance and follow-up taxation purposes</li> <li>Timely execute assigned tasks and issues according to defined processes, timetables and service levels in compliance with tariff and work agreements</li> </ul> <p> </p> <p>WHAT ARE WE LOOKING FOR?</p> <ul> <li>Written and spoken fluency in English and German</li> <li>+2 years of experience in customer service/helpdesk</li> <li>University degree or matching experience</li> <li>Experience with SAP and Concur (preferential)</li> <li>Experience in a Shared Service environment (preferential)</li> </ul> <p> </p> <p>WHAT DO WE OFFER?</p> <ul> <li> <p>Competitive base salary, language bonus, and annual bonus</p> </li> <li> <p>Private health insurance and on-site doctor</p> </li> </ul> <ul> <li> <p>Hybrid work policy and Monday to Friday flexible working hours (no shifts)</p> </li> <li> <p>Sports and work-life balance incentives </p> </li> <li> <p>Upskilling and internal growth (local and international) </p> </li> <li> <p>International and diverse work environment </p> </li> <li> <p>State-of-art office space and conditions </p> </li> </ul>