Operations Manager, Military and Veteran Programs

This is a NON-CLASSIFIED employment opportunity.  Visit the State of Colorado for Classified employment opportunities.   

The Operations Manager is responsible for managing administrative operations as well as the Veteran Affairs (VA) benefit processing function at the Department of Military and Veteran Programs (DMVP) Centennial Campus (CC). This includes the department’s workflow processes, integration to ensure the highest quality customer service support to all military, veteran and mil/vet family members attending Pikes Peak State College (PPSC). This position also is responsible for the supervision of School Certifying Officials (SCO), work studies, and overseeing department processes/procedures/job functions performed by the administrative assistants assigned at the CC. This position must exercise initiative, judgment and discretion in organizing and managing the college-wide department operations. This position will oversee high-impact operations including: developing, evaluating, and modifying project operations to maintain efficiency and ensuring professional standards are met; determining appropriate organizational systems; maintaining and controlling all records and communication; and ensuring deadlines are met. This position will create and maintain collaborative working relationships with administrators, faculty, staff, and internal and external partners as required. This includes providing support and training, scheduling and coordination of division administrative support coverage, and overseeing the assigned duties for both quality and completion. This position will be responsible for maintaining a professional environment with high customer service standards for those served.

The college offers the possibility for alternative work arrangements such as flexplace, remote work, or flextime scheduling upon completion of training and department needs.

Minimum Qualifications

• Completed Bachelor's degree from a regionally accredited institution OR completed Associate degree from a regionally accredited institution with two years of professional level experience performing similar duties to those described for this position 
• Two years of supervisory experience. 
• Experience with operations management.

Professional level experience is defined by the Colorado Division of Human Resources: A position that involves the exercise of discretion, analytical skill, judgment, personal accountability, and responsibility for creating, developing, integrating, applying, or sharing an organized body of knowledge.  Colorado revised statute (C.R.S. 24-50-135(1) allows colleges to exempt positions from the State Personnel Classified System that are determined to be professional level work.

Preferred Qualifications

• Completed Master’s degree level from a regionally accredited institution.
• Three or more years of supervisory experience.
• Project or program management experience.
• Demonstrated experience in Excel or other data tracking system.
• Demonstrated leadership and academic management.
• Veteran, dependent, or currently serving in guard or reserve of one of the uniformed services in the DoD.
• Experience serving military and veteran students, workforce, or employment services.
• Experience with Ellucian Banner or other student information system.
• Experience working in an education industry.
• Bi-lingual in Spanish or another Latin-based language.

For full consideration, all application materials must be received by 4:00 p.m. on August 29, 2024.  Applications accepted until position is filled.  

Must be a State of Colorado resident or able to relocate to Colorado prior to first date of employment.

Application Instructions:  Application must be submitted online.  Incomplete applications may not receive full consideration.  A complete application will include:

• Cover letter - Address the minimum and preferred qualifications in the order listed on the job announcement.
• Resume - Reflect experience, education, knowledge, skills, and abilities.  
• Unofficial Transcripts - Unofficial transcripts for all degrees conferred.  Official transcripts are required if hired for the position.  
• Professional References - Provide names and contact information for three recent professional references who can address your expertise and ba