Restaurant Supervisor (Working Supervisor)

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

  Born of Midwestern charm and modern design, The Bradley invites you to experience the best of Fort Wayne, Indiana. Our property is a true reflection of the city, channeling the genuine spirit of community, industry, and creativity that abounds beyond its own walls. This is our city and our people.

What you will have an opportunity to do:

The Bradley is looking for a Restaurant Supervisor to support the daily operations of its restaurant and bar venues (Birdie's and Arbor) while actively working in service as a bartender and/or server. This is a hands-on leadership role responsible for ensuring exceptional guest experiences, smooth shift execution, and consistent service standards across outlets.

This position leads from the floor and is expected to remain fully engaged in guest-facing service while guiding and supporting the team in real time.

Essential Functions:

Working Supervisor/Service Leadership

• Actively perform bartender and/or server duties during all scheduled shifts
• Lead by example through exceptional guest service, engagement, and hospitality execution
• Step into active service stations during peak periods to support flow and guest experience
• Maintain a strong presence on the floor, ensuring attentive and personalized service
• Demonstrate full knowledge of beverage program and menu offerings to support guest engagement and sales

Shift Oversight and Daily Operations

• Support opening and closing duties for restaurant and bar operations
• Assist in coordinating floor coverage, section assignments, and service flow
• Ensure consistent execution of steps of service and brand standards
• Communicate in real time with culinary and bar teams to ensure smooth service execution
• Assist with POS accuracy, cash handling procedures, and end-of-shift reconciliation

Guest Experience and Service Recovery

• Engage directly with guests to enhance their experience and anticipate needs
• Resolve guest concerns quickly, professionally, and with ownership
• Ensure all guest interactions reflect The Bradley’s service culture and standards
• Support real-time service recovery to maintain guest satisfaction and loyalty

Team Support and Coaching

• Provide real-time coaching and guidance to bartenders and servers during service
• Assist with onboarding and training new team members through hands-on support
• Reinforce service standards, cleanliness, and beverage presentation expectations
• Promote teamwork, accountability, and communication across all shifts

Operational Support

• Ensure bar and service areas are fully stocked, clean, and organized
• Assist with inventory control, requisitions, and product rotation
• Support compliance with sanitation, safety, and alcohol service regulations
• Maintain awareness of cost control, portioning, and waste reduction during service

Marginal Functions

• Assist management with scheduling feedback and shift coverage needs
• Support execution of promotions, events, and seasonal programming
• Participate in pre-shift meetings an