Event Delivery Manager, English/Mandarin Bilingual

Company Description

An exciting opportunity has arisen for an experienced Event Delivery Manager to join the operations team within the Life Sciences division at Informa Connect

The role will report directly to the Head of Delivery in Life Sciences. Joining a growing team, you will support and manage the delivery of up to 11 events alongside other Digital products events within the Life Sciences portfolio. While leading on your own portfolio , you will also support the Head of Delivery on strategic projects such as venue and supplier procurement and team processes. The environment is busy and challenging and you must be able to work on multiple events ensuring consistency in delivery.

The Event Delivery Manager will manage their own events and digital products with clear and concise communication on the delivery of the events to all stakeholders across each department.

The position is best suited to a creative, self-motivated, and confident individual who is ready to step-up to the challenge, happy to work individually and as part of a team, and who is willing to fully immerse themselves in the Life Sciences events community.

Informa Connect has a clear vision and focus, delivering premium, leader events globally serving the audience needs while exceeding their expectations. We are very clear on our strategy, delivering digitally enhanced customer-centric events.

Job Description

KEY RESPONSIBILITIES

Create (10%)

· Create and manage the project plans for your assigned events with clarity of expectations and deadlines for all stakeholders within the Portfolio.

· Responsible for timely, accurate budgeting, and forecasting of event costs within the portfolio while leveraging procurement partnerships delivering cost savings which may be reinvested.

· Detailed structure to the full event planning process, with clear project timelines and milestones and management responsibility for the delivery and success of the events.

· Lead and shape the look and feel of the event with Head of Delivery standardizing and refining the operations delivery model to enable creative and innovative solutions in delivery and identify commercial opportunities.

Design (20%)

· Work closely with the Product, Sales, Sponsorship, Customer Service, and Marketing managers to design the customer journey and exhibition spaces across the events portfolio.

· Work with centrally procured suppliers, to significantly improve the experience for our commercial clients and attendees at the events, providing a new inventory of products and services that will set Life Sciences apart from its competitors.

· Experience in delivering conferences and exhibitions with strong customer and supplier management is essential. Virtual event experience advantageous

· Design innovative space and features for the large conferences. Work with creative design partners to standardize and deliver exceptional stage sets and signage that will set the standard.

· Enhance the customer’s perception of the event portfolio and delivery, differentiating us from our competitors

Deliver (60%)

· Lead, manage, deliver, and own your events from conception to onsite delivery including working with Procurement and international offices to identify suppliers and services as required. To include fully managing the Venue, AV, Registration, Stand contractors, and all other suppliers for the event, always negotiating on cost

· Recruit new suppliers in region as needed

· Familiarity and proficiency with ClickUp or other workflow software to manage and complete tasks

· Be the operational contact for all Sponsors and Exhibitors including putting together detailed online exhibition manuals and updating exhibition floorplans as well as building virtual booths on online event platforms

· Coordinate presentation material and video recordings, arrange technical tests, cross check agendas across various online platforms

· Delivery and co-ordination of other digital products as needed eg. custom webinars and ebooks

· Attend event planning meetings, presenting clear and concise updates on the event milestones, identifying and addressing any impacts to the event and proposed resolutions

· Strong relationships with Sales to provide clear guidance on the commercial opportunities at the events

· Manage and coordinate staff attending the event

· Clear management and ownership of the customer journey, understanding and managing crowd dynamics with thorough walk-throughs to map out the customer journey, signage, branding, and identify social networking

· Accountable for all Health and Safety pre and onsite for the events in line with Informa Connect’s industry-wide standards

· Help to embed sustainability into every event in line with Informa’s FasterForward approach

· Organize debriefs post event to continuously