Program Manager - Onsite Services - Hybrid in the US

Job Summary

The Program Manager – Onsite Services is responsible for oversight of select clinic

operations, implementation of new sites in coordination with the client, WorkCare Onsite Leadership and the WorkCare Implementation and Training Manager. Supervising staff and supervisors at assigned onsite clinics and supporting WorkCare business development. In rare situations there may be a need to fill in for onsite clinic staff.

Essential Duties and Responsibilities

• Oversight / Management of assigned onsite clinics:
  • Manage onsite clinic staff in accordance with WorkCare’s philosophy, policies, and practices.
    • Review and audit clinical documentation
    • Meet regularly with assigned staff
  • Provide performance management feedback in real-time, periodically and annually
  • Review and develop clinic Policy and Procedures in collaboration with onsite clinic operations and Medical Director
  • Work with WorkCare’s Medical Director assigned to client/site on any clinical issues that require escalation
  • Support/coordinate follow-up activities related to proprietary 24/7 Incident Intervention cases from after-hours
  • In accordance with coverage provisions within client agreement/contract, actively work with WorkCare HR department to find temporary coverage for absent clinical staff.
• Client Management of assigned onsite clinics
  • Manage client relationship with site level corporate contacts
  • Provide regular reporting to clients and coordinate client account management activities in collaboration with strategic accounts
    • Provides reports in accordance with client requirements
  • Attend and participate in regular onsite operations meetings
  • Work with billing to ensure invoicing to client is accurate and timely
• Subject Matter Expert (SME):
  • Support other Onsite Program Managers acting as subject matter expert and resource to assist in the management of staff and client
  • Provide guidance to help manage escalations/issues, making informed decisions and guiding projects
• Onsite clinic fill-in as needed:
  • To the extent possible, perform same or similar duties of absent clinical staff and within applicable state licensure guidelines
  • Provide additional occupational health duties as assigned
• Assisting with onsite implementation(s) and training of assigned onsite clinics as directed by WorkCare Onsite Leadership. This may include:
  • Implementing new onsite clinic site(s) in accordance with WorkCare’s philosophy, policies, and practices
  • Work with WorkCare HR department to recruit and hire required staff
    • Ensure staff have proper and current credentialing
    • Ensure employees have appropriate training and other resources to perform their jobs
    • Train for and establish an environment of Continuous Quality Improvement
    • Ensure proper equipment is in place at onsite clinic