A great experience starts with you!

Join our team to help create and develop the future of live entertainment and sports in Orange County!

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Mission: To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.

Vision: We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects.  Our vibrant, rich collection of experiences will celebrate the diversity of our community.

Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Job Title:

Team Member Relations Manager

Pay Details:

The annual base salary range for this position in California is $110,000 to $130,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate’s geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.

We are seeking a dynamic and experienced Team Member Relations Manager to lead and manage employee relations at OCSE. This role is crucial in fostering a positive work environment, ensuring compliance with labor laws, facilitating conflict resolution, and promoting a culture that aligns with our core values. The ideal candidate will have a strong background in employee relations and HR compliance in fast-paced, customer-centric industries.

Responsibilities

Employee Relations & Conflict Resolution

• Lead complex and sensitive employee relations investigations, ensuring fairness, consistency, and legal compliance

• Provide guidance and support to managers and team members on conflict resolution, discipline, performance issues, and policy interpretation

• Coach leaders on proactive employee engagement and team development practices

• Partner with legal counsel when necessary to mitigate organizational risk

Policy & Compliance

• Develop, revise, and implement HR policies and procedures that reflect best practices and comply with federal, state, and local laws

• Ensure consistent application of company policies across locations and departments

• Conduct training sessions for managers and employees on topics such as harassment prevention, workplace conduct, and performance management

Strategy & Culture

• Collaborate with HR leadership to align employee relations initiatives with business goals and cultural values

• Analyze trends in employee relations data and recommend proactive solutions

• Serve as a subject matter expert and thought partner for continuous improvement in employee satisfaction and retention strategies

Investigations & Documentation

• Lead prompt, thorough, and confidential investigations into complaints and concerns

• Maintain accurate documentation and tracking of all ER issues using internal systems

• Develop reports and present insights and risk assessments to HR and executive leadership

Qualifications:

• Bachelor’s degree in Human Resources, Business, or comparable experience

• 5-7 years of progressive employee relations experience

• Strong knowledge of labor laws, employment regulations, and HR best practices in California

• Demonstrated experience handling high-volume or high-complexity ER issues in hospitality, retail, restaurant, or sports organizations

• Exceptional interpersonal, coaching, and conflict-resolution skills

• Training and facilitation experience

• Ability to travel to field locations or venues as needed

Preferred Experience:

• HR certifications (PHR, SPHR, SHRM-CP/SHRM-SCP)

• Experience working in unionized environments 

• Spanish speaking 

Knowledge, Skills, and Experience

Education - Bachelor's Degree

Experience Required - 5+ Year

This position is on-site.

Company:

OC Sports & Entertainment, LLC

Our Commitment:

We are committed to providing an environment of mutual respect where equal