Strategic Workforce Planning Manager

Our mission? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance.
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values:Customer focus | Prioritize customers in everything you doOwnership | Own your part, get things doneTeamwork | Make (team)work easyMastery | Continuously raise the barIntegrity | Always do what’s right, and respect people
Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
Discover the steps we took to create a discrimination-free hiring process.
Join Qonto as a Strategic Workforce Planning Manager to strengthen how we plan and optimize capacity across our Operations teams. You will turn data into decisions that improve productivity, efficiency, and service quality across multiple markets.
This role will shape how we forecast demand, allocate resources, and steer budgets across internal and external teams. Your work will directly impact our ability to meet SLAs and regulatory expectations while scaling sustainably across Qonto’s 8 markets.
👩‍💻🧑‍💻As a Strategic Workforce Planning Manager at Qonto, you will
• Own capacity planning and forecasting Improve forecast accuracy and planning cadence by maintaining and evolving models for internal and external teams.• Steer budget performance Reduce deviations vs plan by acting as the team’s budget point of contact and identifying efficiency levers.• Turn analysis into action Deliver measurable productivity gains by translating qualitative and quantitative insights into clear recommendations and action plans.• Build and improve measurement tools Increase visibility on productivity by maintaining dashboards and, when needed, creating simple tools (spreadsheets or SQL-based reporting).• Drive cross-functional projects Improve service performance by coordinating stakeholders at Qonto and with vendors to execute process and tooling improvements.
🤔 What you can expect
• A scope that combines strategic planning, financial analysis, data work, vendor management, and continuous improvement.• A high-collaboration environment with many stakeholders, across teams and across countries.• A role where pragmatic problem solving matters as much as rigor, and where you will regularly work with imperfect data.• Opportunities to explore and apply new technologies, including AI and LLM-enabled tools, to unlock efficiency.
🤝 About your future manager
Your manager will be Gustavo, our Lead Planning and Reconciliantion.
• His path: Gustavo has built a solid career in the fintech and payments industry, holding key strategy and planning roles at Mercado Libre and Mastercard Advisors. Before joining Qonto, he honed his consulting skills at Bain & Company and completed an MBA at HEC Paris with a specialization in Data & AI.• What he can bring to the team? With over 7 years of experience, Gustavo brings a hybrid profile that combines strategic vision with strong technical data skills. He is an expert in workforce planning and financial reconciliation, adept at driving efficiency and leading complex projects in fast-paced environments.
🏅 About You
• Strong Excel skills (forecasting, scenario building, basic financial modeling).• Solid SQL skills and comfort working with large datasets.• Analytical mindset with the ability to identify patterns, root causes, and practical solutions.• Bu