Meat Service Counter Clerk, Puainako Hilo

The primary responsibility of a Meat Counter Clerk is to ensure customer satisfaction by properly preparing, packing, pricing and displaying various prepared meat, pork, and poultry products, while following the Department of Health sanitation guidelines. A Meat Counter Clerk also increases customer loyalty by assisting all customers with courteous, pleasant, patient service and treatment.

ESSENTIAL DUTIES
You MUST perform the following duties regularly and up to company standards:
Promptly and efficiently greet, thank, offer assistance, and meet the needs of all customers.
Prepare, pack, price, and display efficiently, various prepared meat, pork, and poultry products.
Prepare various marinades and seasonings.
Fill and maintain the quantity and quality of products in service showcase, as needed.
Reduce or remove merchandise that is nearing or has reached an expiration date.
Follow all safe food handling procedures.
NON-ESSENTIAL JOB DUTIES
In order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a supervisor, manager or designated person-in-charge.
Assist Meat Wrappers with duties.
Engage in suggestive selling and other sales techniques, including PA announcements.
Ensure proper merchandising of products by making and displaying eye-appealing signage.
Monitor the temperature of all showcases throughout the day.
Order supplies as needed.
Refill supplies (meat trays, plastic containers, etc.).
Assist with freight.
Answer incoming phone calls and assist the customer with their needs.
Assist with monthly inventory.
Sweep and pick up debris from sales floor area fronting showcases.
Clean shelves and change matting in self-service showcases.
Perform other duties as required.

CUSTOMER SERVICE EXPECTATIONS
All associates are required to provide our customers with World Class Service (with a local touch).
GREET all customers (be friendly, smile and make face-to-face eye contact).
HELP all customers (listen and pay attention; be courteous; be knowledgeable about product
location, services offered and store hours; offer alternatives if a product is out of stock; take the
customer to the product, etc.).
Personalize the customers shopping experience (make small talk, offer meal suggestions, explain
current store promotions, etc.).
THANK all customers (show appreciation and offer a parting comment).
WORKING CONDITIONS
Continuously work in a chilled room where it may be wet, noisy, and extremely cold, and with a
strong smell of raw meat and seafood.
Occasionally work on the sales floor to display products in showcases.
Seldom work outdoors to receive freight, and discard of trash and boxes.
WORK HOURS
Be available for work 7 days a week and holidays between 5:00 am and 8:00 pm, depending on the
store and departments hours of operation.
EQUIPMENT USE
Frequently use meat trays and pricing machines to perform essential duties.
Occasionally use telephone to order merchandise and assist customers and co-workers with requests;
meat dolly and wrapping machine to prepare meat for sale.
Seldom use pallet jack to receive freight; baler to compact cardboard boxes; dust pan, broom and
cleaning solutions to perform cleaning duties; stock wagon to transport freight, boxes and trash.
SAFETY EQUIPMENT
Continuously wear a back support belt when performing all job duties.

MENTAL, PHYSICAL AND COMMUNICATION DEMANDS
MENTAL Continuously need to concentrate well, be alert, and pay attention to detail to work safely,
produce quality products, and provide excellent customer service; be able to work efficiently, even
with frequent interruptions. Frequently need to use basic math skills to calculate quantities and
prices, in order to provide accurate quotes and cuts for customers, and reduce prices on items.
Occasionally need to be able to remain calm, courteous and professional when handling various
customer situations and complaints.
PHYSICAL Continuously need to stand, walk, handle, use fingers, corrected vision, good depth
perception, eye-hand coordination, color vision, and a wide field of vision when performing all job
duties, for the safety and satisfaction of co-workers and customers. Frequently need to lift and carry
up to 40 lbs. when wrapping and pricing p