Windows System Administrator

Corvid Technologies is seeking a highly motivated, energetic Windows System Administrator to join our team supporting the brightest engineers in the industry.

Main responsibilities:

• Monitor CISA alerts and maintain awareness of current critical endpoint vulnerabilities, addressing them using ManageEngine’s patch management system or following suggested mitigation procedures to minimize company impact

• Package third party and internal company software for deployment with patch management

• Approve 3rd party application updates on a weekly basis after testing on non-critical endpoints

• Create inventory reports and alerts using ManageEngine’s patch management system or PowerShell 

• Monitor and troubleshoot wide scale endpoint issues in terms of updates, software, drivers, including problems relating to YubiKey 2FA logins, blue screens, high CPU utilization, reboot loops etc.

• Explore and test latest windows feature/OS upgrades before wide scale deployment

• Create custom solutions to wide scale deployments or security mitigations when none are available

• Upgrade patch management and ticketing system servers following best security practices

• Provide laptop and desktop support for on and off-site users running Windows 10 and Enterprise Linux 7/8

• Provide exceptional customer service and support via phone, email and in person

• Resolve issues including but not limited to hardware failures, operating system errors, software compatibility issues, and network connectivity

• Identify and escalate complex problem reports or service requests to next tier of support as appropriate

• Work with other team members to ensure the timely completion of complex issues

• Maintain awareness of new and emerging technologies and products in the field

• US Citizenship and ability to obtain a Security clearance required

• Bachelor's degree in Computer Science or related field

• Knowledge of at least 1 scripting language or ability to learn within 6 months of hiring

• Experience using, managing, and troubleshooting Microsoft Group Policy Management

• Experience with Microsoft Active Directory including user, group and certificate management

• General experience in end-user support and maintenance of PC hardware and software in a Windows environment

• Must have experience working with a help ticketing system

• Must be organized, have attention to detail, and be able to prioritize and multitask effectively

• Ability to work under pressure

• Strong working knowledge of Windows 10 operating system

• Proficiency with both using and maintaining Office 365 suites

• Firm understanding and experience with general TCP/IP connectivity issues in a LAN/WAN/VPN/Internet environment

• Ability to work with end users with varying levels of technical experience.

• Excellent decision making and problem-solving skills

• Excellent oral and written communication skills, fluent in English

• Ability to work independently with general supervision

Why Corvid:

Founded in 2004, we are a group of over 300 engineers and scientists, about 3/4 with master’ degrees or Ph.D.'s, that provide end-to-end solutions including concept development, design and optimization, prototype build, test and manufacture.  We leverage the pr