People Technology Product Manager (ServiceNow)

For Current Gilead Employees and Contractors:

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At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
 

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

We empower our leaders to step up, share ideas, listen, learn, and lead. We’re welcoming bright, diverse, and imaginative minds; we’re nurturing them to foster an environment of inclusion and growth where innovation is encouraged. We expect our people leaders to model that environment, and to focus on creating inclusion, developing talent, and enabling teams.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. Join Gilead and help create possible, together.

Job Description

As a People Technology Sr. ServiceNow Product Manager, you will have the opportunity to lead operational support, the technology roadmap, and the implementation of HRSD ServiceNow capabilities including EC Pro enhancements, ER Case Management enhancements, and Employee Lifecycle Events .  Collaborating across a matrixed global stakeholder group including HR leaders, IT, and other partners, your focus will be to help build key capabilities to support technology innovations and operational efficiency for our HR teams while providing the best employee experience possible.  You will leverage your hands-on ServiceNow technology expertise to find solutions that add the most business value.    

This role is site based in Raleigh, NC. For this specific position offer a hybrid work environment with three core collaboration days (Tues-Thurs) on campus and two days remote.

Key Responsibilities:

• Functional/Technical Expertise – Bring a global perspective and expertise in ServiceNow around best practices, customer needs, design, configurations, and new capabilities.
• Support of Strategic Objectives – Support and thought partnership in development of technology roadmaps aligned around strategic objectives and business priorities.
• Requirements Gathering and Analysis – Elicit, document, and analyze business requirements.  Collaborate with stakeholders to understand current processes, break down complex business problems and identify oppor