Customer Care Specialist - Fishers, IN

Are you passionate about helping others? If so, we want you on our team!

 

MOHELA is looking for team members who will provide exceptional service and support to our customers.

• Must live within 1 hour of Fishers, IN
• Bilingual applicants fluent in both English and Spanish are encouraged to apply. A bilingual differential of $1.00 an hour will be available after training with passing assessment results.
• All interviews will be video calls conducted via Microsoft Teams.
• Next training class available 1/26/26.

 

JOB DESCRIPTION:

As a Customer Care Specialist, you’ll play a critical role in assisting our customers as they navigate successful management and repayment of their loans.  By speaking with our customers on both inbound and outbound calls you will be the voice of MOHELA, guiding them through their options to help them achieve account resolution while providing them with support that is easy and reliable.

 

As a hybrid employee, your schedule will include a mixture of remote work-from-home and in-office scheduling.

 

During the New Hire Training period, your technical training will primarily be virtual (lasting approximately the first 4 weeks), but you will be required to report in-office 1 day per week the first three weeks of the training period and the last full week to complete the phone training portion of the curriculum and ensure you have hands on support. Exact dates of the in-office requirements will be provided to you prior to the training class.

 

POSITION DETAILS:

• Job Type:
  • Remote/Hybrid
  • To support the onsite requirement, applicants must live within 1 hour of Fishers, IN. 
• Start Date:
  • January 26, 2026
• Compensation: 
  • $16 per hour + eligibility for a monthly performance-based incentive after the training period, along with a full benefits package and generous paid-time-off.  

  

SCHEDULE:

During New Hire Training: Monday-Friday, 9:00 AM – 6:00 PM EST

(training period = 5 weeks)

  

 In-Office Days During Training (mandatory):

• Monday, January 26 (DAY 1): Receive in person training on accessing MOHELA systems and pick up your home office equipment
  • Note, you will be on-site in the morning and return home for the afternoon to set up your equipment then resume training virtually.
• Monday, February 2 and Tuesday, February 3: Outbound nesting period
• Thursday, February 19: Participate in in-person training and Y-Cording Day 
• Friday, February 20; Monday, February 23; Tuesday, February 24; Wednesday, February 25; Thursday, February 26: Nesting period - Job shadow with a tenured agent and complete the phone training portion of the curriculum. This portion of the training ensures you have hands on support and additional opportunities to shadow tenured agents who will be available to provide coaching and feedback.
• *Any changes necessary to the in-office schedule will be communicated promptly for planning purposes.

 

After New Hire Training one of the following shifts will be assigned. You must be available to work both shifts as availability will be based on business need at the time New Hire Training ends. 

 

SHIFT ONE

• Monday – Tuesday, 12:00 PM – 9:00 PM
• Wednesday – Thursday, 9:00 AM – 6:00 PM
• Friday, 9:00 AM - 6:00 PM

 

SHIFT TWO

• Monday – Tuesday, 9:00 AM – 6:00 PM
• Wednesday – Thursday, 12:00 PM – 9:00 PM
• Friday, 9:00 AM – 6:00 PM

 

 

 

OFFICE AND TECHNOLOGY REQU