Chief of Staff

<p>WE’RE HIRING! If you love data and are looking for unlimited growth opportunities, we want to talk with you about joining Further.</p> <p>Further is a data, cloud, and AI company whose focus is helping companies turn raw data into the right decisions. We have an <a href="https://www.gofurther.com/who-we-are">award winning culture</a> of extraordinary people. Our purpose is to enable people to thrive so that businesses can thrive. We believe that the work you do should matter - it should be meaningful to you professionally and personally, and it should have a positive impact on both you and our clients.&nbsp; If this sounds exciting to you, let’s chat!</p> <p>We are looking for an operational leader to act as the Chief of Staff for our Delivery organization. As we transition to a new capability-led structure, we need more than just administrative support, we need a decision-maker. In this role, you will serve as the right hand to the Head of Strategy &amp; Delivery, helping run the daily rhythm of the business while driving our most critical internal initiatives.&nbsp;You will partner closely with our Capability Leads (who manage the teams) and Business Operations (who manage the systems &amp; processes) to ensure we are staffing the right people on the right work, maintaining accurate data, and actually adopting the standards we build. You will sit in our Cleveland, OH office on a hybrid schedule. The team is in office on Tuesdays, Wednesdays and Thursdays.&nbsp;</p> <h3>Senior&nbsp;Delivery Operations Manager</h3> <p><strong>What experience should you have:</strong></p> <ul> <li><strong>Experience:</strong> 7+ years in professional services, consulting, or agency operations with a deep understanding of service business metrics (margins, utilization, leverage).</li> <li><strong>Skillset: </strong>You are fluent in Salesforce/PSA tools and Excel, and possess a strong foundation in Change Management (e.g., ADKAR principles). You know how to build a communication plan, track adoption metrics, and coach teams through new operational behaviors. You can look at a resource forecast and immediately spot what's wrong.</li> <li><strong>Mindset:</strong> You have high EQ and low ego. You can influence senior leaders who don't report to you, and you aren't afraid to have difficult conversations about data accuracy or staffing conflicts.</li> <li><strong>Ambition: </strong>You view this role as a stepping stone to senior leadership, not an administrative dead-end.</li> </ul> <p><strong>What you’ll be doing in this role:</strong></p> <ul> <li><strong>Staffing &amp; Resource Management:</strong> You are the human in the loop for our staffing process as we build a smarter ma