Vice President, Enterprise AI

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Vice President –  Enterprise AI

Digital Technology

ServiceNow is one of the fastest-growing enterprise software companies with $8 billion+ in revenue and hurtling towards $20 billion in revenue.  AI is transforming the way we work, the way we develop products, and the way we operate the business.

We are seeking a Vice President of Enterprise AI to bring technical expertise and thought leadership in AI’s future, establish common rules for AI development, deployment, governance of AI, ensure we’re pursuing the most promising use cases, and insist that investments in AI deliver value.

We believe AI capabilities should be built everywhere across ServiceNow because compelling use cases apply to every role and team. The talent to build our AI-enabled future is working in every business function, and in Digital Technology we will build the ecosystem that powers their success. At the center of this AI ecosystem, we must bring the enterprise program together so that it is seamless, sustainable, and creates exponential value.

The Role

The Vice President of Enterprise Artificial Intelligence is responsible for bringing together the technical execution, vision and strategy of AI initiatives across ServiceNow.

We are looking for an AI technical expert who is a shaper, influencer and transformative leader who can connect the dots of data, AI, and our enterprise businesses.  You will drive the technology AI and Data governance, data pipelines, model-build environments, AI operations and educate and influence AI across Now on Now. Key Deliverables include:

1. Build AI capability within the Digital Technology organization, custom models, and leverage 3rd party AI applications and tools to help build a comprehensive AI tech stack.Bring together the Enterprise AI program by shaping and coalescing AI use cases across the company and ensuring organizational alignment.
2. Build AI solutions, such as customer satisfaction, revenue growth, cost reduction, and operational efficiency.
3. Establish the protocols and platform for scalable federated AI development across ServiceNow.
4. Ensure the governance of data sets and AI models with focus on risk management, performance management of the models, and value management.
5. Through inspirational leadership, lead a team of AI engineers, researchers, and program managers, and collaborate with other senior leaders and stakeholders to deliver innovative and impactful AI solutions that enhance the company's products, services, and operations.
6. Educate the company on AI, use-case applications, and provide thought-leadership in human-machine interaction, adoption, and value realization.
7. Influence ServiceNow business and technology cultures to orient towards AI.

Key Responsibilities

• Define and communicate the company's Enterprise AI vision, mission, and roadmap to internal and external audiences.
• Build and mentor a high-performing AI team that fosters a culture of excellence, innovation, and collaboration.
• Drive the development and deployment of AI solutions that address the company's business challenges and oppor