Director AD Academy & B2B Support (m/f/d)

 

Join us as a Director AD Academy & B2B Support (m/f/d) (m/f/d) in our Global Operator Enablement team on a shared journey that matters!

MOIA’s Global Operator Enablement Services (GOES) Organization is our delivery backbone — our mission-critical interface to operator customers worldwide. We transform innovative technology into operational success by delivering turnkey solutions that enable safe, scalable, and efficient autonomous mobility services. 

As a cross-functional, fast-moving team, we integrate vehicle lifecycle enablement, digital platform provisioning, service operations, and customer support into a seamless delivery experience. Acting as the single point of contact for operators, GOES ensures end-to-end excellence. 

In short: We bring MOIA’s pioneering products to life — reliable, global, and ready to scale. 

You will manage the AD Academy and B2B support teams that sit at the heart of this mission - designing and delivering industry-leading training programs and knowledge resources that support our customers' operational readiness.  

What you will do

• Lead the development and execution of our global training and support strategy for B2B customers, ensuring readiness across operations, safety, and technical domains. 
• Manage a cross-functional team of training specialists, technical documentation experts, and customer support leads. 
• Design, deliver, and evolve comprehensive training programs for both internal stakeholders and customers (e.g. fleet operators, mobility providers, safety drivers). 
• Own the lifecycle of training content: from needs analysis and instructional design to delivery, evaluation, and iteration. 
• Oversee support channels and escalation frameworks, ensuring prompt and effective resolution of customer issues. 
• Develop KPIs and feedback mechanisms to track learning effectiveness, operator proficiency, and support responsiveness. 
• Collaborate with Product Development to design processes ensuring trainings meet the current state-of-the-art product. 
• Work with vendor partners to scale training and support offerings across multiple geographies and languages. 
• Drive compliance with safety, regulatory, and industry standards in all training and knowledge documentation. 

What will help you to fulfill your role 

• Proven experience in leading training or customer enablement functions, ideally within a high-tech, transportation, or safety-critical environment. 
• Strong background in instructional design, adult learning theory, and the operationalization of complex technical content. 
• Demonstrated ability to scale training and support operations in a B2B context, with cross-functional and cross-cultural teams. 
• Excellent team leadership and people development skills, with a collaborative and impact-oriented mindset. 
• Experience managing third-party vendors, including training delivery partners and support service providers. 
• Hands-on experience with learning management systems (LMS), knowledge base platforms, and training analytics tools. 
• Deep understanding of support workflows, escalation management, and service level tracking. 
• A passion for technology, mobility, and shaping the future of how people and goods move. 
• Proficiency in English is required; German and other languages are a plus. 

We encourage you to apply even if your profile does not meet all the requirements for the role since we are looking for a diverse range of experiences, skills, and interests. We are certain that there will be something for everyone because we are working on such a variety of tasks and embrace individual growth at MOIA.

In case you have questions regarding your application, you can approach the recruiter Ben directly.

Our benefits in a nutshell

• Competitive salary (including bonus)  
• Hybrid work setup: Work from home or one of our