Premium Manager| Iowa Cubs (Principal Park)

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

Position Summary

Premium Manager is responsible for the effective management of venue premium operations including inventory controls, product ordering, training new employees, constant communication with premium and catering clients, cleaning, safety, guest service, employee/volunteer training and supervision, troubleshooting, closing duties, event planning support, food preparation and production, and any other tasks assigned by the AGM.  The Premium Manager must be provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth operation of the ballpark and concession department.

The Premium Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will may initiate or recommend employment actions such as hiring, termination, suspension, discipline, promotion and transfer.  The Premium Manager will provide oversight and resolution responsibility for employee performance issues.  Actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment. The employee must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends.  Flexible availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude are required.  

This role will pay a salary of $65,000 to $75,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

This position will remain open until Dec 31, 2024.

Responsibilities

• Responsible for managing, developing and mentoring a staff of part time and full time premium employees, including initiating employee discipline as required. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Ensure proper set-up of all premium locations prior to doors. Set-up duties may include: confirming sutie orders, verifying opening inventory, assigning duties to premium workers, ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met.
• Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
• Ability to oversee inventory, order product, and manage volume sales.
• Manage and run all premium operations before, during and after the event. Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, constant guest communication, guest orders, guest complaint resolution, training, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the AGM.
• Training new & current employees with regarding to property procedure & best practices.
• Willing to cover / back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
• Ensure that all State / Federal, and IEC policies, procedures and practices are adhered to, including compliance with alcohol distribution / service and food handling / sanitation guidelines, general safety policies and procedures.  Report any alcohol service or other compliance issues to DFB immediately.
• Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports, generating invoices; serves as a resource for POS applications and training.
• Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately.
• Ensure event staff are aware of work place expectations; provide on-going assistance, training and mentoring to event staff; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff; reinforce procedures and practices through repetitio