Financial Services Representative

SUMMARYThe Financial Services Representative will assist members with establishing new memberships, subsidiary accounts, and Individual Retirement Accounts (IRA). The incumbent will perform account set up on all types of Credit Union depository and retirement products. He/She will also perform account maintenance activities and process basic financial and lending transactions. QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ·         Education and/or Experience: High School Diploma and a range of 2 to 3 years in related experience and/or equivalent combination of education and experience.·         Certificates, Licenses, Registrations: None required, Notary Certification preferred.
ESSENTIAL FUNCTIONS·         Opening new membership and subsidiary accounts, including all types of depository and account ownerships (e.g., trusts, retirement, fiduciary and organizational accounts).·         Assess member loan needs from start to finish, starting with loan type, ancillary product review, and submission of application. Follow up as needed with consumer and auto loans, which may include closing. ·         Cross-selling products and services within established guidelines.·         Performing account maintenance activities, including closing accounts, establishing power of attorneys, account transfers, processing ownership changes, and certificate renewals.·         Performing basic teller functions, including processing share, and share draft deposits, withdrawals, loan payments, and draft stop payments.·         Answering questions and resolving problems on products and services.·         Participating in product and services promotions.·         Meeting all requirements to become a Notary Public ·         Ensuring operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, including, but not limited to, understanding of the compliance with the Credit Union’s BSA-AML program·         Attending Sponsor Employee Groups (SEGs) visits with Business Development and/or hosting a Credit Union table at a SEG location.·         Compliance with the Bank Secrecy Act, OFAC and USA PATRIOT Act including but not limited to completing Member Identification Program requirements for new customers, accurate completion of new account activity profile and reporting suspicious activities to your supervisor and BSA Officer.·         Acting as back up for other Branch positions as needed.·         Filling in at other Branch locations as needed.
KNOWLEDGE, SKILLS, AND ABILITIES·         Strong verbal, written, and phone communication skills with demonstrated ability to communicate professionally at all levels·         Effective interpersonal skills and ability to work with all levels of staff and members in a professional, approachable, and positive manner·         Forward-thinking, with professional standards and business profile·         Ability to handle simultaneously, multiple tasks and changing priorities in an efficient and effective manner·         Ability to maintain strict confidentiality·         Ability to conduct thorough research, and provide workable recommendations and solutions to problems·         Broad knowledge of, and practical experience with operations functions, products and services, and the laws and regulations which affect the Credit Union·         Detail-oriented, self-starter who is able to work independently·         Computer literate and proficient in software applications, Adobe Acrobat, online research tools and MS Office: Word, Excel, PowerPoint, and Outlook·         Ability to demonstrate commitment to self-improvem