Supv, Operations

Basic Function:
 

Supervises employees and contractors performing various tasks.  Supervises employees in the installation, maintenance, repair, and replacement of natural gas mains and service lines, to turn gas service on and off, install and remove meters, identify, classify, and repair gas leaks for residential, commercial, and industrial customers during routine and emergency conditions.  Ensures safety of personnel and compliance with applicable federal, state, local, and Company rules and regulations.
 

Representative Duties and Responsibilities:

 

Manages route coordination for employees and contractors. Manages internal and external personnel to meet demand. Supervises daily and long-range activities to install, maintain, repair, and remove gas pipeline facilities below and above ground; resolves leak problems. Schedules employees and contractors; assigns tasks. Oversees contractors (i.e., leak survey, paving); reviews performance; approves invoices for payment. Manages and maintains vehicles (e.g., crew, emergency, boom trucks; backhoe, Kubota).  Coordinates maintenance schedules.  Ensures compliance with local, state, federal regulations; company policies and procedures. Updates manuals, records, and systems.   Coordinates and administers training for certifications and qualifications Serves as liaison to fire departments, police departments, Department of Transportation; business, civic and community organizations. Accountable for identification and classification of gas leaks; coordinates repairs and manages documentation. Manages gas related emergencies. Supervises personnel who perform the following: Turns gas service on or off at customer’s request; turns service off because of non-payment. Performs minor gas repairs at customer’s request; installs, maintains, changes, and removes meters. Repairs mains and service lines as required. Works with Region Director in the evaluation and development of resource supply plans, including assessment of training needs and priorities, certification requirements and other non-availabilities impacting service center demand forecasts.

 

Participates in planning meetings to evaluate barriers and provide recommendations for work planning. Ensures safety of personnel and compliance with applicable federal, state, local, and Company rules and regulations. Responds to and helps resolve escalated customer complaints (e.g., damage to property, loss of service; transfers, removes, retires, meters in stock, paint meter, corrosion orders). Provides assistance to other Service Centers as required. Prepares and administers budget (e.g., employees and contractors, tools, equipment, vehicles) according to plan. Monitors budget variances.  Provides explanations on variances and takes appropriate action. Supervises staff selection, development and retention.   Establishes and monitors work goals and objectives. Regularly engages staff in the assessment and evaluation of performance and development objectives. Provides performance feedback and coaching (oral and documented) to achieve organizational performance and behavioral expectations. Follows organizational policies and procedures and ensures staff is in compliance. Leads teams by example with regards to safety and vehicle operation. Supports staffing requirements by understanding and following Career Progression Model process Supports standardization by following established processes and escalates areas of opportunity through peers and Region Directors. Supports resource management team by identifying areas of improvement to meet operational needs.
Education and Experience:
  Required: 
 

• High school diploma or GED
• 7-10 year’s experience in gas distribution operations or related experience

Preferred:
 

• 1-3 years supervisory experience
• Some College
   

Or
 

• Equivalent academic education and experience

 

Skills:
 

Required (Must have or ability to obtain the following):
 

Crisis management Work permit processing MS Office - intermediate proficiency Operator Qualified in accordance with Company Plan Critical Thinking

• Proficiency with Excel reports; navigation, report building & review.  Ability to analyze and interpret data from Excel reports
• Ability to formulate performance conclusions using Excel reports and root cause analysis.

Ability to critically assess situations and decide on best course of action. Ability to anticipate work conflicts through observation, probing, and reports.  Ability to resolve & facilitate conflicting situations through analysis, sound judgme