Sr. Director, Professional Services Operations Americas

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Our Company 
 
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.  
 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! 

 
The Professional Services Operations Leader is a senior strategic role responsible for leading day-to-day operations for the Americas Professional Services business. Have direct ownership of Sales Operations and Forecasting, Revenue Operations and Forecasting, Contract Operations, Resource Management & Partnerships, and Learning & Development. Manage key cross-functional partnership with Global Operations, Sales and Consulting teams. By maintaining an impactful, efficiently functioning operational engine, this leader will ensure our Services business delivers on customer commitments as well as on our business metrics. Lead directly and by influence to ensure our Americas Services business is adopting standard methodologies and completing priorities! 

What You’ll Do 

Sales Operations 

• Provide Sales forecasting for Americas through a weekly governance process including book of business reviews, leadership meetings, and production of weekly Outlook packages and data 

• Support Sales leadership with day-to-day activities to close business and turn opportunities into implementations 

• Manage territory assignments, account allocations and other key activities to ensure the correct support and balance are provided.   

• Work with compensation teams on commission plans and exception processes 

Revenue Forecasting 

• Supervise all aspects of Services revenue forecasting  

• Demonstrate knowledge of business operations and key objectives to optimize revenue performance to targets with strong predictability and accuracy 

• Run indirect revenue metrics including utilization, hours/pacing, schedule accuracy, time card submission as means to optimize revenue attainment 

• Bring creativity and drive to find ways to accelerate Revenue and maximize results 

Learning and Development 

• Provide on