Banquet Server/House Attendant ("Mesero/a de Banquetes / Asistente de Banquetes")

POSITION PURPOSE

To serve banquet guests food and drink over multiple courses at the level of service established by management. Assist the banquet process at all stages of a function from setup to breakdown.

ESSENTIAL RESPONSIBILITIES

• Cleans and sets up meeting rooms and banquet functions per specifications on resume and BEOs or as directed by the Banquet Captain.
• Vacuums floors, cleans walls, and windows/mirrors.
• Responsible for the proper storage of meeting room supplies such as linen, pads, pens/pencils, and candy, etc. are required.
• Services every meeting room by emptying trash, removing dirty plates, cups, linens, and glasses, and replace as necessary. Straightens all chairs. Replenishes water as specified or requested.
• Clears tables, trays, and returns all equipment to respective areas.
• Serve guests food and drinks during events as required.
• Be able to answer questions related to buffet or menu.
• Checks all china, glassware, silverware, and linen items needed for the event.
• Be aware of all upcoming groups and major conventions.
• Read all assigned banquet menus and ask if specific items are unclear.
• Ensure that food is served at the appropriate temperature, and that the entrée is placed properly on table.
• Responsible for the proper handling of all equipment, i.e., china, glassware, silverware, linen, and props, ensuring proper storage after use.
• Assist all guests professionally and courteously, with the highest quality of standards for customer service.
• Keeps service corridors, pre-function space, and storage areas clean, organized and unobstructed.
• Upon customer request, locates and delivers convention material to designated location.
• Participate in the deep cleaning of the outlet.
• Ensures service corridor safety by transporting all equipment in the proper manner.
• Ensures that all spills and breakage are attended to immediately and proper safety procedures are followed.
• Perform other related duties, including organization, general cleaning, and inventory.
• All other duties assigned by manager or supervisor.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect Supervisors.

PHYSICAL DEMANDS

• Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possible for one (1) hour or more.
• Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be abl