Sr. ServiceNow Developer

Job Summary

The Sr. ServiceNow Developer will contribute to a team of specialists providing development support to SHI customers related to the workflows they are automating in their ServiceNow environments. The Sr. ServiceNow Developer will join the IT & Software Asset Management (ITAM) Team to focus primarily on the implementation, configuration, and management of the customers’ ServiceNow platform.

 

The Sr. ServiceNow Developer will be very experienced with ServiceNow implementations of ITSM, ITAM, and ITOM and will have practical experience with the implications of sustaining those processes.  The Sr. ServiceNow Developer will be part of the SHI project team focused on delivering successful customer outcomes on the ServiceNow platform.

 

The Sr. ServiceNow Developer will report to the Vice President of Services or Managing Director of Services and can be either home or office based from either Austin TX or Somerset NJ.   It is expected that this role may require infrequent travel both nationally and internationally (max 10%).

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Responsibilities

Include, but not limited to: 

• Implement ServiceNow platform capabilities specifically the ITAM, ITSM and ITOM modules including form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.
• Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.
• Identify potential “problem” areas within customer ServiceNow environments and provide advice on problem resolution.
• Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.
• The Senior ServiceNow Developer will complete all work within agreed timescales and KPI’s.
• Assist SHI teams in managing project timelines and customer expectations.
• See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM.
• Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations.
• Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle – from licensing to purchasing to deployment to decommissioning.
• Learn and follow the ITAM department standards to ensure all projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards.

Qualifications

• Bachelor's Degree or relevant work experience required 
• Minimum 5 years holding a position configuring and customizing ServiceNow projects
• Minimum of 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
• Experience implementing, configuring, and customizing ServiceNow including experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.).
• Detailed knowledge of ITIL methodologies, JavaScript and web software design principals and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog).
• Detailed knowledge of relational databases, Directory service integration experience (Active Directory, LDAP, etc.), and knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0)

Required Skills

• Strong entrepreneurial spirit; a desire and willingness to “do whatever it takes”
• Client-oriented, professional services mind-set
• Ability to manage several projects simultaneously
• Good research skills and the ability to manage details
• Good analytical skills
• Good written and verbal communication skills
• Excellent organization and time management skills
• Abi