Associate Director, Client Services, Multifamily

Job Title

Associate Director, Client Services, Multifamily

(https://careers.cushmanwakefield.com/)

Job Description Summary

The Associate Director of Client Services will represent Cushman and Wakefield's multifamily management platform locally and regionally and personify Cushman and Wakefield values of being inclusive, driven, collaborative, and insightful

Job Description

Role Purpose

Drive revenue and growth through due diligence process

Core Responsibilities

• Serves as a client-facing liaison throughout due diligence and onboarding processes, ensuring clear communication, alignment on objectives, and a seamless experience for ownership groups and investment partners. Additional responsibilities within the due diligence process:
  • Physical & Maintenance Due Diligence Oversight
  • Market & Competitive Analysis
  • Risk Identification & Mitigation
  • Legal & Compliance Review
• Plays an active role in client presentations, pitches, and portfolio reviews, contributing operational insight and supporting business development initiatives.
  • Transition Planning
  • Reporting & Executive Communication to client
  • Process Development
• Leads financial and operational due diligence efforts while partnering with internal teams to translate findings into actionable recommendations that strengthen client relationships and support long-term portfolio strategy.
  • Invoicing and Revenue Tracking for Due Diligence process to ensure ROI and an impact to our business line revenue.

Essential Qualities and Attributes

• Executive Communication & Client Presence

• Speaks with clarity, confidence, and authority in meetings with owners, investors, lenders, and brokers.
• Able to translate complex due-diligence findings into concise, actionable insights for clients.
• Demonstrates poise and professionalism when navigating high-stakes or sensitive conversations.
  • Client Relationship Stewardship:
• Builds trust quickly with new and existing clients through transparency, reliability, and expertise.
• Anticipates client needs, questions, and constraints before they are expressed.
• Travel to due diligence site when applicable based on revenue and potential

Strategic Judgment & Risk Awareness

• Identifies what truly matters to the client—value drivers, deal breakers, and risk thresholds.
• Prioritizes findings by business impact rather than overwhelming clients with data.
• Exercises sound judgment when advising clients on risks, capex, staffing, and financial assumptions.
  • High Accountability & Ownership:
• Takes full responsibility for delivering accurate, timely, and complete due-diligence outputs.
• Ensures client commitments are met consistently, even under compressed timelines.
• Demonstrates follow-through and reliability, building credibility with senior stakeholders.
  • Precision & Professional Rigor:
• Applies meticulous attention to detail across financial validation, legal file review, and physical findings.
• Ensures all client deliverables are polished, accurate, and audit-ready.
• Upholds the highest standards of confidentiality and ethical conduct
  • Collaborative Leadership Across Teams:
• Engages cross-functional teams with respect and clarity to produce unified, client-ready outcomes.
• Creates alignment between underwriting, operations, marketing, legal, and maintenance teams.
• Keeps internal partners informed and prepared for client discussions.
  • Resilience & Adaptability:
• Remains steady and solutions-oriented in fast-moving acquisition environments.
• Adjusts quickly as deal terms evolve or new information emerges.
• Maintains professionalism during tight deadlines, travel, or shifting client expectations.
  • Problem-Solving Agility:
• Quickly synthesizes incomplete or conflicting information to provide clients with confident guidance.
• Breaks down complex operational or physical issues into clear solutions.
• Offers recommendations that balance client goals with on-the-ground realities.

Skills and Experience

• 5+ years of experience in Multifamily Residential
• College Degree
• Due Diligence Experience

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, h