Client Operations Manager

<div class="content-intro"><p>Welcome to Outerspace's official job board, where opportunities are endless. Explore career openings and join our dynamic team. Discover fulfilling roles across various functions and locations within Outerspace. Your next career move starts here - apply today!</p></div><p class="p2"><strong>Client Operations Manager – Outerspace (3PL Fulfillment)<span class="Apple-converted-space">&nbsp;</span></strong></p> <p class="p4"><strong>About Outerspace<span class="Apple-converted-space"> <br></span></strong>Outerspace is a fast-growing 3PL fulfillment partner supporting today’s leading DTC and eCommerce brands. We pair world-class operations with people-focused service and transparent technology to help brands scale with confidence. As we continue to grow, we’re looking for a Client Operations Manager who thrives in a fast-paced, data-driven environment and is passionate about building strong, trust-based client partnerships.<span class="Apple-converted-space">&nbsp;</span></p> <p class="p4"><strong>About the Role<span class="Apple-converted-space"> <br></span></strong>The <strong>Client Operations Manager (COM) </strong>serves as the primary operational liaison for a portfolio of DTC brands. You’ll ensure day-to-day fulfillment operations run smoothly, SLAs are met, communication stays clear, and that clients feel supported and informed. This role is equal parts relationship management, operational oversight, and analytical problem solving. Perfect for someone who loves eCommerce, logistics, and collaborative cross-functional work.<span class="Apple-converted-space">&nbsp;</span></p> <p class="p4"><strong>What You’ll Do<span class="Apple-converted-space"> <br></span></strong><strong>Client Relationship &amp; Communication<span class="Apple-converted-space">&nbsp;</span></strong></p> <ul> <li class="p3">Serve as the main point of contact for assigned brands, providing daily support across inbound, outbound, routing, inventory, and kitting workflows.<span class="Apple-converted-space">&nbsp;</span></li> <li class="p3">Lead weekly performance calls, reporting reviews, forecasting alignment, and launch planning with clients.<span class="Apple-converted-space">&nbsp;</span></li> <li class="p3">Communicate operational updates, escalations, and risk mitigation plans with clarity and urgency.<span class="Apple-converted-space">&nbsp;</span></li> </ul> <p class="p5"><strong>