General Manager

Company Description

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. Perfectly nestled in the base of the glittering Hollywood Hills, Mondrian LA has made a name for itself as an icon in its own right. Enter through Mondrian’s 30-foot mahogany doors and settle into your luxurious retreat while discovering the wild within. Welcome to a world of effortless sophistication and vibrant culture.

Job Description

We are looking for an experienced General Manager to join us at Ennismore.  In the role of General Manager you will be responsible for leading and supporting the team on the day-to-day management and successful operation of the hotel.  This role is responsible for all aspects of operations of the property providing strategic planning and leadership to all departments in support of our service culture, maximizing revenue and guest satisfaction. You’ll work very closely with a multitude of stakeholders both on and off property to ensure the overall success of the hotel.

Ennismore’s global growth is undeniable (read here) and we are laser-focused on growing the Americas region right now.  We are looking for someone with strong operational experience, strong leadership skills and someone who is passionate about our brands.  We have huge ambitions to grow our lifestyle footprint across our portfolio of brands and so we need someone inspired to join us on our journey.  If you are looking to make your mark and work with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

What you'll do...

• Fully own the commercials of your property and overall performance, from P&L, through to budgets, through to planning and forecasting.
• Play a key role in hiring decisions for the property.
• Establish priorities and lead key operational initiatives such as the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Execute the highest of Brand standards, financial performance, and quality of service.
• Provide hands-on leadership and support to your Heads of Departments in the day-to-day People management of each team.
• Oversee all hotel operations.
• Oversee all quality evaluation processes and strive to improve all qualitative metrics.
• Be ultimately accountable for delivering projects in your property.
• Serve as the hub for communications with guests, team, ownership, brand representatives and key vendors.
• Find and keep the best talent for your property.
• Be front-facing and high-touch with our guests, involved in handling guests throughout their journey and setting the example for the team to engage in excellent guest experience and recovery at every turn.
• Be a part of the evolution of Ennismore as it expands further in the US and Americas region.
• And everything else in-between…

Qualifications

What we’re looking for…

• You are an experienced General Manager, a commercially savvy operator and have prior experience in a similar role.  A minimum of 5 years’ experience as a Hotel General Manager and significant experience in high-end Lifestyle hotels
• You have experience leading successful openings, transitions and resort properties, and luxury & lifestyle properties where the experience is branded from beginning to end. 
• You are comfortable in the spotlight but always remain humble and kind.
• You have a passion for hospitality, you inspire an enthusiastic guest-centered approach.
• You can turn any situation around into a positive experience for all, guests and team alike.
• You think big and encourage your team to believe.
• You are comfortable with the strategic as well as day to day detail.
• You are a natural at leading and managing others, and you lead by example, creating an environment where your team can be their best self.
• You have an aptitude to perform numerical analysis of data and formulate conclusions and solutions.
• You are able to easily identify and utilize emerging trends and technology to generate revenue.
• You exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
• You are highly responsible, reliable and ethical. A reputation for honesty and integrity.
• You get things done, independently and skilled at taking decisive action.