Customer Support Representative

The Customer Support Representative will handle every prospect, customer, and teammate with world class service by effectively communicating, actively listening, and show empathy with every homeowner they speak with. The Customer Support Representative’s responsibility is to contact customers to advise that their order has been processed and that they will next be contacted to schedule installation when the product ready for install. The Customer Support Representative will be required to partner with their leaders consistently to provide and receive feedback on their performance on the phones.
This role will report to our office in Northborough, MA. Internal applicants are encouraged to apply.

Responsibilities

• Make outbound calls to customers using company-provided methodology
• Speak with all customers, prospects, and teammates with professionalism, listening actively and show empathy
• Enter all information from the conversation into Enabled swiftly and accurately
• Partner with Inside Sales Director and local Production teams for questions or escalated customer situations
• Remain consistent by keeping up with all open jobs that are scheduled to be called in real time
• Report irresolvable situations to your immediate supervisor for appropriate resolution, avoiding argumentative, unprofessional behavior
• Attend weekly team meeting
• Other job duties as assigned

Qualifications

• Excellent oral and written communication skills.
• Strong interpersonal skills including maturity and the ability to accept constructive feedback in a manner that results in improved performance.
• Ability to work independently and as an active team member.
• Flexibility and demonstrated ability to adapt well in a changing environment.
• Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge.
• 1 year customer service experience required
• High School Diploma or equivalent preferred

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.
THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience.  The Esler Companies is the holding company for a fleet of the top RbA “affiliates” in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing ‘engine’ in Northborough, Massachusetts. We are a proud equal-opportunity employer.We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.