MEDICAL ASSISTANT

Company Description

When we say “our community” we mean it.

UMMC Midtown Campus, one of two campuses of the University of Maryland Medical Center, has had a long history of working to keep our community healthy and has grown to become a trusted teaching hospital for medical and surgical care in Baltimore City.

Located in Baltimore’s cultural center near the historic Mount Vernon neighborhood, UMMC Midtown Campus is a 180-bed, community teaching hospital with a focus on helping people manage chronic diseases, including diabetes, hypertension, pulmonary conditions, and infectious diseases.

Job Description

POSITION SUMMARY

Performs administrative and certain clinical duties under the direction of physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician.

Principal Duties:

Clinical

1.   Collects historical health information from patients ( to include pediatrics).

2.   Administers vaccinations and other medications (subcutaneous and IM) as ordered by provider.

3.   Take record and vital signs, height and weight, vision text, hearing test, etc.

4.   Clean and sterilize medical instruments and equipment.

5.   Stocks exam rooms with supplies and assist with managing inventory.

6.   Follow-up abnormal findings over the phone at the request of the providers.

7.   Performs routine tests Point of Care test such as  pregnancy tests, spirometry, glucose checks, and PT/INR

8.   Works directly with the providers as assigned.

9.   Documents demographical and/or medical information into the electronic medical record and/or medical record with an ability to retrieve specific data accordingly.

10. Follows up on referrals and labs in the assigned providers clinical work box within the EMR.

11. Apply principles of aseptic technique and infection control.

12. Comply with quality assurance practices.

13. Performs inventory of supplies and equipment.

14. Performs routine maintenance of administrative and clinical equipment.

15. Practice within legal and ethical boundaries.

16. Complies with established risk management and safety regulations.

Administrative

1.   Performs basic administrative medical assisting functions per department/facility guidelines.

2.   Schedule, coordinate, and monitor appointments where necessary to include conducting follow-up telephone calls.

3.   Comprehends and adheres to managed care policies and procedures.

4.   Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

5.   Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider/clinical staff of service delays.

6.   Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

7.   Maintains patient accounts by obtaining, recording, and updating personal and financial information.

8.   Enters patient’s office charges daily.

9.   Verifies eligibility of insurance.

10. Utilizes electronic technology to receive, organize, prioritize and transmit information per department/facility guidelines.

General

1.   Maintains professionalism while conducting department/facility business.

2.   Prioritize and performs multiple tasks.

3.   Recognize and respect cultural diversity.

4.   Utilizes medical terminology appropriately.

Customer Service:

1.   Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.

2.   Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.

3.   Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.

4.   Keeps customer’s information confidential, including public places such as elevators or the cafeteria.

5.   Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introd