Digital Product Specialist

Wintrust is a financial holding company with approximately $62 billion in assets whose common stock is traded on the NASDAQ Global Select Market. Guided by its “Different Approach, Better Results” philosophy, Wintrust offers the sophisticated resources of a large bank while providing a community banking experience to each customer. Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market areas. In addition, Wintrust operates various non-bank business units, providing residential mortgage origination, wealth management, commercial and life insurance premium financing, short-term accounts receivable financing/outsourced administrative services to the temporary staffing services industry, and qualified intermediary services for tax-deferred exchanges. Our unique business model is a competitive strength and value driver, powered by our talented colleagues who put our customers first and achieve better results for our clients.

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)

• Competitive pay and discretionary or incentive bonus eligible

• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few

• Family-friendly work hours

• With 175+ community bank locations, we offer opportunities to grow and develop in your career

• Promote from within culture

Why join this team?

• We have a culture that encourages an entrepreneurial spirit

• We offer multiple opportunities for development and upward mobility

What You'll Do:

The Digital Product Specialist will be primarily responsible for monitoring and supporting the digital and online banking experiences. This role will assist with the delivery of new and enhanced digital features, assisting with management of ancillary services, and ensuring seamless integration with other systems.

• Business requirement gathering for enhancements. Assist Product Manager with RFP/RFI Research for large scope changes. Assist with efforts for Strategy prior to contract renewals, including comprehensive analysis of options to optimize user experience and reduce expenses.

• Assist with managing deliverables for digital solutions across lines of business. Contribute to project oversight by updating status report and deadline tracking systems to reflect up to date information.

• Participate in release planning and perform UX testing of new features.

• Review, Update, and Refine existing procedures to align with best practices. Collaborate with Stakeholders to identify gaps and ensure procedures and runbook accurately reflect current operations of the department. 

• Act as product SME support to production issues, as needed. Work with vendors to escalate product issues, especially those customer facing issues.

• Manage Business Intelligence tools, including documenting capabilities.  Analyze Data in BI to use for strategic roadmap decisions.

• Monitor Customer Feedback and work with Product Manager to ensure roadmap aligns to with Customer Needs.

• Review and Provide Analysis on monthly reports to various groups/managers

• Coordinate Communication Plans for all Digital Product Releases. Work with Training as necessary for any new sessions or materials required. Update SharePoint sites post-release to reflect new release information. Publish new product release notes.

• Coordinate and facilitate monthly product power hours. Seek feedback and partner with Retail team to ensure Power Hours content is adequate.

Qualifications:

• 3-5 years’ experience working with account opening platforms and related technology required

• Familiarity with Digital Banking Platforms and related technologies required.

• Understanding of requirements related to Digital Banking and Retail Banking processes and financial services experience preferred.

Benefits:

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purch