Director, Product Management

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.   We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

You are empowered to define the strategy and own the execution of an essential part of our product. One of our core tenets at Housecall Pro is to “grow with our Pros”. As a Product Director in Fintech, you are a part of building a best-in-class financial institution for our Pros - across payments, banking, lending, and more - all embedded within the software platform they already use every day. You are an experienced Product Leader and work each day to help us build products that make our home services professionals more successful. You have the passion and experience for building something from the ground up - including foundational research, a big vision, thoughtful strategic planning, and a sense for iterative launches. You are curious, adaptable, decisive, and want to make an impact. You have high emotional and cognitive intelligence with an internal engine that drives you.

You lead an excellent team of Product Managers to effectively deliver the customer and business value. You coach and develop the careers of your PMs as they hone their product craft. You collaborate cross-functionally and cross-culturally to develop strong, trusting connections with stakeholders, uphold and exemplify our company values, and shape the culture within your product area. Our team is patient, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:  

• Develop product strategy and objectives that move us closer to achieving our product vision
• Translate product strategy into concrete objectives that you own and are accountable for
• Organize work according to the strategic framework of the organization, evaluate risks, and use data to inform decisions
• Assist teams in creating innovative, robust solutions that drive toward maintaining and enhancing our competitive advantage
• Collaborate cross-functionally to develop strategy, explore compelling solutions, drive execution of building features and functionality, launch/measure/learn/iterate/improve products 
• Create measurement plans to monitor feature adoption and usage
• Co-create go to market plans with the Marketing team
• Hire and grow diverse, exceptional talent that consistently raises the bar on performance
• Conduct work with openness and transparency, understanding that collaborative solutions lead to better overall business impact
• Inspire, motivate, and advocate for team members by serving as a spokesperson and key leader within the Product group
• Uphold our values and principles

Qualifications: 

• 7+ years of total product management experience with 2+ in a leadership role
• Fluency with using Data - tactical (e.g. A/B testing) and strategic (e.g. estimations, sizing) to inform decisions
• Experience working in product, design, and engineering teams that focus on producing customer value and driving business results
• Technical fluency; comfort understanding and discussing technology concepts; experience evaluating tradeoffs and new opportunities with technical team members
• Highly desired: 
• Home services industry knowledge
• Financial services / Fintech industry knowledge
• Experience working across cultures and time zones

• What will help you succeed in this role:

• Exceptional writing and storytelling skills
• A fine eye for design and craft in product
• Ability to draw talent, hire, mentor, and motivate product managers
• Ability to make decisions with limi