Customer Dedicated Executive Chef

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Dedicated to strategic airline partner for development of new menus and culinary concepts globally across a range of cuisines (Asian, Modern European and Ethnic etc.) for the client in line with their brand values and corporate identity with the use of approved suppliers taking into account budget, dietary and operational needs. Joint responsibility for kitchen operations globally related to the dedicated customer with influence in training in multiple units to deliver the customers’ expectations whilst ensuring quality and culinary standards are consistently upheld by actively supporting operational execution on a regular basis.

Annual Hiring Range:

• $145,000-$150,000/Per Year
• This position is eligible for incentive pay of 20% of the annual base salary, dependent upon successful attainment of company, team, and individual goals.

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts

Main Duties and Responsibilities: 

• Ensures Gate Gourmet can deliver world class menu development and production services to a strategic customer that reflects the Airlines signature culinary style 

• Be the gategroup expert with respect to the customer experience the airline creates and consistently deliver to its passengers through in-flight meals 

• Secures the confidence of the customer and strengthen the levels of consistent quality service. 

• Assists the customer with the development of food philosophies and standards and ensure gategroup has the capability to deliver consistently against the customers culinary standards 

• Builds relationships with Regional Executive Chefs and Airline Unit Chefs to ensure clear communication of expectations and deliverables. Articulate the customer needs with respect to raw materials, identify and secure suppliers to meet the requirements, potentially outside gategroup’s supplier list 

• Partners with the Customer Lead Executive Chefs and Regional Executive Chefs to ensure seamless integration of menu requirements into production and ensure menus are consistently executable in-flight via gate gourmet or supplier partner production environment 

• Be a trusted point of contact for the customer regarding Menus, Food and Kitchen service requirements. 

• Works closely with gategroup’s Total Cost Management (TCM) organization. Assure new specifications, recipes and photos are properly documented and delivered for pricing analysis 

• Monitors customer feedback and ensure appropriate corrective actions are taken in a timely manner. 

• Measures success based on KPI’s that are mutually agreed by gategroup and the customer including but not limited to margin, customer satisfaction, quality and recipe management 

• Travels to designated units and fly specified routes to learn, inspect, audit, train and make recommendations for improvements 

• Prepares all culinary aspects of the presentation to the customer during a tender including but not limited to the food presentation, messaging, ingredients and physical appearance of the local kitchen 

• Actively participates as a member of the account management team that includes and Executive Management Board sponsor, VP Group Culinary Excellence and Global Account Director makin