Customer Business Partner

Customer Business Partner

Job Description

This job is remote based, however, the candidate ideally is located in the Austin, San Antonio or the Houston area.

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.  

In this position, you will be responsible for the development and execution of the joint business plan (JBP) for Kimberly-Clark’s (K-C) Adult Care and Feminine Care (AFC) business at HEB.  Delivery of the JBP is in conjunction with category, finance, shopper marketing, digital as well as other key K-C capabilities working in step with HEB’s buyer and leadership team.  You'll be responsible for maintaining relationships and for the implementation of K-C brand strategies and tactics with HEB.  The right candidate is expected to comprehend overall corporate, sales, trade, marketing and general business objectives to ensure contribution, trade management, volume and growth profit objectives are met.

In this role, you will: 

• Lead the total team to work with the one voice mind set (we win together: Category Management, Account Management, Shopper Marketing, Shopper Insights, Finance, Digital Engagement and Sales) to develop and execute an Omni-channel JBP that delivers our financial goals and metrics (JBP & KC targets)
• Drive the development and execution of best in-class DPSM (distribution, pricing, shelving, merchandising) programs that support category and K-C growth strategies
• Develop and deliver insights and plans that successfully execute national plans to deliver share growth
• Track progress of key objectives through an analysis of business performance and develop corrective actions to close gaps to JBP goals
• Identify areas where the team can streamline and simplify to focus on the highest value activities
• Seek out opportunities to deliver on strategic priorities for the future (Line Review, JBP, Innovation Summits etc.)
• Responsible/accountable for implementing K-C brand strategies, vision and tactics with customers by working closely with key internal and external partners
• Execute a business management process that embeds insights and analyzes business performance to recognize longer term trends and shifts in strategy as well as delivering current year financial and strategic objectives.
• Develop and conduct strategic business plans jointly with customer's buyers, category managers and other key customers to drive volume and profit growth for K-C categories. 
• Manage customer relationships for assigned K-C categories
• Actively engage the cross-functional team on the highest priorities to ensure focus on the areas with the largest impact to the business.  This includes identifying gaps in resources for critical activities then finding resolution for the team.
• Strategically manage business plan through utilization of planning tools that accurately reflect volume and trade to understand position and adjust the plan to meet objectives
• Responsible for keeping team informed on the performance of competitors, marketplace conditions, and opportunity/gap management. Key owner in the development of any recommendations to address such related concerns.
• Ability to negotiate with customers and gain better position for K-C.
• Ability to precisely and proficiently conduct business and data analyses with data inspired recommendations for improvements and advancements.
• Ability to assess the business through a strategic lens and manage the tactical executional elements to ensure success.
• Ability to concisely communicate orally and in writing precisely to individuals and groups, and influence brand teams, customers, cross-functional team members and provide innovative business solutions to customers and team leaders.
• Flexibility to adapt and support the organization through times of change.
• Ability to understand and react to recent category trends.
• Ability to structure and manage multiple priorities and projects in a timely manner.

About Us 

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wou