Visitor Experience Specialist (Part-Time), Reynolda House Museum of American Art

External Applicants: 

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. 

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

The Visitor Experience Specialist is instrumental in creating an exceptional experience for Museum visitors. Assists with oversight of the Museum lobby area to ensure a welcoming, comfortable, and inspiring experience for visitors, guests, and other staff members. This includes but is not limited to reception of visitors, processing admissions, orienting visitors, communicating Museum guidelines, telephone and administrative reception, and merchandise sales. Assists with the flow of information pertaining to programs and customer services, and with other Museum messaging. As front-line representatives of the Museum, the Visitor Experience Specialist has a friendly smile, a strong understanding of the Museum and its Guiding Principles, follows best practices in interacting with visitors, and advises colleagues on pertinent issues related to the visitor experience. 

Job Description

About Reynolda

Reynolda, in Winston-Salem, N.C., is a rare gem among the nation’s cultural institutions and historic greenspaces that includes a 51-year old American art museum, 129 acres of formal gardens and trails, and boutique shopping and dining in more than 25 conserved, historic buildings. As one of the most distinctive areas of the Reynolda Campus of Wake Forest University, Reynolda delivers experiences that enlighten the mind and revive the senses, and we prioritize creating an environment where people thrive.  

Essential Functions:

• Responsible for reception of visitors, admissions, telephone and administrative reception, orientation materials, and merchandise sales. 

• Sets expectations and makes suggestions for the visitor’s experience through effective listening and communication related to the visitor’s itinerary and agenda. 

• Facilitates and directs visitor inquiries to the appropriate staff person to ensure exceptional service. 

• Assists with oversight of the reception area and museum store.

• Receives and processes admission and sales payments including cash, checks, credit cards, etc.

• Records visitation by geographic and student­ status demographics; provides daily visitation and accounting reports.

• Supports the Museum’s Marketing and Communications efforts.

Required Education, Knowledge, Skills, Abilities:

• High school graduate plus specialized training with one year of related experience, or an equivalent combination of education and experience.

• Enthusiasm for working with people, experience with customer service, excellent guest-focused service skills

• Ability to demonstrate effective communication skills, both verbally and in writing; strong interpersonal skills.

• Proficiency in the use of computers and email and have a willingness to learn new technology.  

• Ability to communicate effectively over extended periods of time with guests, sometimes in groups over ambient noise.

• General office management skills.

• Proficiency in Microsoft Office including Word, Excel, the Internet and other related software. 

• Typing accuracy and attention to detail. Ability to operate standard office equipment.

• Ability to become familiar with: ca