Sales and Support Representative

<div class="content-intro"><h4><span lang="ES-MX"><span data-teams="true">Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.</span></span></h4> <h4><span lang="ES-MX">Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.</span></h4></div><p><strong>Principal Duties/Responsibilities:</strong></p> <p>· Listens and responds to customer questions and probes for customer needs via telephone and e-mail applying product knowledge to help customers with routine and emergency situations.</p> <p>· Works with Sales Executives and computes price of services, discount and shipping charges. Initiates purchase requisitions.</p> <p>· Follows up on quotes, parts exchanges and orders to ensure delivery by specified dates</p> <p>· Tracks defects and customer calls; receives and follows up on customer complaints. Reports customer complaints and uses problem solving skills to reduce defects to customers.</p> <p>· Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.</p> <p>· Attains knowledge of customer contracts and manages a key customer account.</p> <p>· Develops and maintains customer’s profile within database including contact information, billing and shipping information, and discount structure.</p> <p>· Prepares reports for Sales Account Managers and management, as required.</p> <p>· Builds extensive knowledge of repair capabilities and overall services offered by business.</p> <p>· Assist Department Manager in cross training and mentoring employees.</p> <p>· Provides suggestions for process and system improvements and work through implementation and testing.</p> <p>· Builds customer volumes and sales by cross selling and up selling alternative solutions.</p> <p>&nbsp;</p> <p><strong>Knowledge, Skills, Abilities, &amp; Behaviors Required:</strong></p> <p>· Associates Degree from a two-year college or technical institution and three to five years of related experience and/or training or equivalent combination of education and experience.</p> <p>· Must have the ability to learn and use sophisticated computer software.</p> <p>· Must possess effective communications and client relationship skills.</p> <p>&nbsp;</p> <p><strong>Physical Demands and Working Conditions:</strong></p> <p>While performing the duties of this job, the employee is