Team Leader in Brno

Job Title:

Team Leader in Brno

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

PLEASE NOTE THIS POSITION IS FOR OUR BRNO OFFICE

Essential Functions/Core Responsibilities 

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly

• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations

• Communicate expectations to employees and provide timely updates

• Provide subject matter expertise in handling escalated customer calls as needed

• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

• Stay current on internal work processes, policies and procedures. Attend required manager development training

• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

  

Candidate Profile 

• Highly motivated individual with skills to develop and coach team members to achieve performance expectations

• Work well under pressure and follow through on items to completion

• Willingness to work a flexible schedule

• Sense of professionalism and ability to develop good relationships

• Previous people management experience.

• Czech proficiency (C2 level) and English advanced (minimum B2 level)

• Availability to work shifts (6:00 - 14:00 / 14:00 - 22:00 / 22:00 - 6:00)

• Availability to start immediately

What we offer :

• Meal vouchers

• Daily use of foreign languages, especially English.

• Great referral bonus

• A team that is fair and human at all times, including corporate governance.

• Interactive activities: team-building, company parties, sports, etc.

• Opportunity to develop a career within a multinational environment

• Transport is free from Malinovského náměstí

• Immediate start or upon agreement

PLEASE NOTE THIS POSITION IS FOR OUR BRNO OFFICE

   

Location:

CZE - Work-at-Home

Language Requirements:

Time Type:

Full time

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