Commercial Manager - National Accounts

<p>CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.<span> </span><br/><br/><span>What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our </span><a href="https://urldefense.com/v3/__https:/nam12.safelinks.protection.outlook.com/?url=https*3A*2F*2Fwww.youtube.com*2Fwatch*3Fv*3DA17SyZVJM88*26t*3D46s&amp;data=04*7C01*7Cdante*40sayitloud.us*7Cbd0520a38f5b4cf5217908d9e4eacb6c*7C2c02d76e40374bffa2b1c104fbb1ce91*7C0*7C0*7C637792519352584681*7CUnknown*7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0*3D*7C3000&amp;sdata=5sr43hFkHrq3lpQyYEY80aZ3n3plQMib95NSRWnCmmw*3D&amp;reserved=0__;JSUlJSUlJSUlJSUlJSUlJSUlJSUl!!HDu-1JFExg!FoxqXcTulynadywQlhAnaeT17qHc8fKzsePLX5SECcnm3He2vUvGwJ3ux48jDtkusbE$" rel="noopener noreferrer" target="_blank"><span>Hybrid Work Model</span></a><span>.</span></p><p></p><h1><span><u><b>Job Description</b></u></span></h1><h1></h1><p></p><p><b>About the Role:</b></p><br/><p>Lead, manage, and develop a high-performing team of Account Managers, driving customer satisfaction, retention, and profitable growth across a portfolio of accounts.</p><p>Create and implement strategic business plans aligned with CHEP’s broader objectives, ensuring consistency in approach and maximizing account profitability.</p><p>Serve as a key point of escalation and coordination for customer-related issues, facilitating seamless communication and resolution across multiple teams and departments</p><br/><p><b>Key Responsibilities may include:</b></p><p></p><ul><li>Develop and execute tailored business plans for key accounts, prioritizing customer satisfaction, identifying growth opportunities, reducing costs, and ensuring strategic alignment with CHEP’s goals.</li><li>Lead, mentor, and support a team of Account Managers, fostering a culture of high performance, customer focus, and continuous improvement to drive business outcomes.</li><li>Monitor team performance against key metrics, including revenue growth, customer retention, and satisfaction, and take proactive measures to ensure success and continuous improvement.</li><li>Build and strengthen relationships with key stakeholders at all levels within customer organizations, ensuring a comprehensive understanding of their business needs and driving value creation.</li><li>Collaborate cross-functionally with Sales, Logistics, and Operations teams to design and implement solutions that enhance the customer experience and improve operational efficiency.</li><li>Oversee contract negotiations, pricing strategies, and renewal processes, ensuring alignment with CHEP’s strategic and financial objectives.</li><li>Identify and capitalize on new business opportunities and growth initiatives by leveraging market insights, customer feedback, and industry trends.</li><li>Champion a Zero Harm culture by ensuring team adherence to safety protocols and actively promoting a safe and compliant working environment.</li></ul><p></p><p>The commercial Manager leads a team of key accounts, focusing on continuous improvement and operational efficiency to support business growth.</p><p>The commercial manager oversees the day-to-day operations, ensuring efficient processes and timely execution of tasks.</p><p>They manage relationships with B2B clients, ensuring clear communication and addressing their needs to maintain strong partnerships.</p><p>The manager works closely with cross-functional teams to optimize the supply chain and ensure product availability for clients.</p><p>They monitor KPIs related to service levels, product delivery, and client satisfaction to ensure high-quality service.</p><p></p><h1><span><u><b>Remote Type</b></u></span></h1><p></p>Hybrid Remote<h1></h1><p></p><h1><span><u><b>Skills to succeed in the role</b></u></span></h1><p></p>Account Management, Account Management, Adaptability, Business Strategies, Communication, Cross-Functional Work, Customer Retentions, Customer Satisfaction, Data-Driven Decision Making, Digital Literacy, Emotional Intelligence, Feedback, Inclusive Leadership, Innovation, Inspiring Others, Learn From Mistakes, Mentorship, Motivating Teams, Negotiation, Partnership Development, Prioritization, Relationship Management, Revenue Growth, Roadmapping, Solutions Development {+ 4 more}<p></p><p><b><span>We are an Eq