Senior Associate-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions.  Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent.  By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

Brief Role Descriptions:

Customer 360 is an AXP-wide capability that provides a global organizational view of entities (that have or had an American Express relationship with at least one product or service globally), comprehensive insights, and linkages for consumer, merchant, and commercial. This fundamentally reshapes our ecosystem and the way we engage with our customers by using Amex internal/external data assets, machine learning algorithms and big data.

As a part of the Customer 360 Individual Platform team, you will partner closely with Product Manager(s), Data Science, Data Governance, Platforms and Technology teams to drive the Customer 360 product vision and strategy, supporting modernization of the platform and delivering on priorities across Acquisition, Marketing, Sales & Account Development, Compliance, Credit & Fraud Risk, Banking and Servicing.

Primary Responsibilities:

We’re looking for a skilled individual who can work in a cross-functional team and deliver on the following goals and objectives:

• Support overall program management efforts including handling project status, managing stakeholders and collaborating across a wide net of partners including Product, Technology and Governance within and outside Customer 360.
• Facilitate the optimization of product backlogs, efficiently translate the business needs into requirements and articulate it clearly to the scrum teams.
• Write effective testing and acceptance criteria to ensure features are delivered in a timely manner.
• Partner with product analysts and data scientists to drive identification and enhancement of Customer 360 Individual platform with the target to reduce customer generated incidents related to data and linkages for Individual Entities.
• Showcase E2E ownership of analytical needs for the product.
• Monitor performance and quality controls to identify any gaps, find solutions to elevate data quality/performance at product level.
• Define, quantify and report on metrics related to product launch, process efficiency and performance.
• Collaborate with scrum team(s) and demonstrate qualities consistent with AMEX leadership dimensions (empower, encourage, influence, deliver).

Qualifications Requirements:

• 2+ years professional experience ideally in Data Management and/or Product Owner role for data capabilities.
• Bachelor’s or Master’s degree in Information Technology, Computer Science, Inf