Global Process Owner - Quote to Cash

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Within the department structure we dynamically develop world-class Demand & Supply Planning, Order Management, Order Scheduling, Delivery, Logistics, Repair Operations, Customer Master Data Management and Business Operations which makes us the Center of Excellence for MSI globally. Supply Chain is responsible for maximizing the efficiency and productivity of the operations, and plays a crucial role in supporting the sales process through proper forecasting, order management, securing material availability, shipping, and delivery to our customers.
Our purpose is to deliver exceptional value and customer experience through agility, speed and collaboration. We are designed to bring value, lead technology innovation and provide Motorola Solutions a competitive advantage on revenue, cost, cash, delivery & customer excellence. Our customers rely on us for the expertise, services and solutions we provide, trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries, we are able to enhance our customers’ experience every day.
We influenced history. Now we shape the future.

Job Description

Global Process Owners are accountable for the entire process, from start to finish, across all relevant locations and departments. 

The Global Process Owner (GPO) - Quote to Cash is a senior strategic role responsible for the definition, design, implementation, and continuous improvement of the end-to-end global Quote to Cash process. This individual will ensure the quote to cash and order management process is standardized, efficient, scalable, compliant, and aligned with the company's strategic objectives, ultimately enhancing customer satisfaction and operational excellence. The GPO will collaborate extensively with regional teams, IT, Sales, Supply Chain, Finance, and other stakeholders to drive global process adoption and performance.

Key Responsibilities

• Process Design & Standardization:

  • Define, document, and maintain the global standard for the Quote to Cash process (from order entry, validation, processing, fulfillment coordination, to invoicing triggers).

  • Lead the design and implementation of harmonized OM processes across all business units and geographies.

  • Identify and implement best practices in Quote to Cash & Order Management, leveraging industry benchmarks and emerging technologies.

• Process Governance & Control:

  • Establish and maintain global OM policies, procedures, and work instructions.

  • Define and implement Key Performance Indicators (KPIs), metrics, and dashboards to monitor process performance (e.g., order accuracy, on-time processing, cycle time, backlog management).

  • Ensure process compliance with internal policies and external regulatory requirements.

  • Oversee process controls and risk mitigation strategies within the OM domain.

• Continuous Improvement & Optimization:

  • Proactively identify process improvement opportunities to enhance efficiency, reduce costs, improve accuracy, and increase customer satisfaction.

  • Lead and sponsor global OM process improvement initiatives using methodologies such as Lean, Six Sigma, etc.

  • Champion the use of technology (e.g., ERP systems, CRM, EDI, automation tools) to optimize OM processes.

• Stakeholder Management & Collaboration:

  • Act as the primary point of contact and subject matter expert for all aspects of the global Quote to Cash process.

  • Build and maintain strong relationships with regional process owners, business unit leaders, IT business partners, and other key stakeholders.

  • Lead a global community of practice for Quote to Cash, fostering knowledge sharing and collaboration.

  • Represent the OM process in cross-functional projects and strategic initiatives.

• Change Management &am