English and Spanish Customer Support Agent (Night Shift) - Gaming Sector

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 400.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for English and Spanish Customer Support Agents for our site in Seville, for an important company in the gaming sector.

Purpose of the role:

Your primary role will be to provide exceptional customer service to our clients, ensuring their inquiries and concerns are addressed promptly and effectively.

Responsibilities:

• Responding to customer inquiries and providing timely and accurate assistance via various communication channels, including email, and chat
• Troubleshooting and resolving customer issues, ensuring their satisfaction and retention
• Documenting and maintaining records of customer interactions and transactions
• Offering product or service information and guidance to customers
• Collaborating with cross-functional teams to escalate and resolve complex customer issues
• Identifying trends in customer inquiries and providing feedback to improve products, services, or processes

Requirements

• Excellent skills in written and verbal communication in both ENGLISH and SPANISH
• Customer service experience
• Strong interpersonal and problem-solving skills.
• Ability to work in a fast-paced, dynamic customer service environment

Nice to have:

• Experience providing customer service via CHAT support
  
• Experience of knowledge related to the gaming industry

Benefits

• Full time position. 39h/week
• Monday to Sunday. Night shift: 12:00 am to 8:00 am
• 2 weekends off per month
• Temporary contract
• Salary: "Convenio" salary + language plus + night shift plus
• 1 paid week of training. Training shifts: 9:00pm to 3:00pm and 3:00pm to 9:00pm, de Monday to Friday
• Established career path to grow within the project
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• Excellent work environment, great colleagues, social arrangements and personal development