OPERATIONS MANAGER

Job Description

We are looking for a driven Operations Manager who thrives in a high-volume, fast-paced setting and takes pride in running a tight operation. The right person will anticipate challenges, lead with confidence, and make smart, real-time decisions that protect both customer satisfaction and profitability.

As the Operations Manager, you will oversee daily rental operations to ensure a seamless customer experience from arrival to departure. You will lead a team, manage fleet readiness, monitor performance, and make informed decisions that directly impact revenue and service levels.

Operational Leadership

• Oversee and streamline the rental process to minimize wait times and deliver fast, friendly, efficient service

• Maintain a clean, well-managed, and diverse fleet that aligns with customer demand, including specialty vehicles

• Forecast staffing and fleet needs using historical data and market trends

• Monitor workflows and eliminate operational bottlenecks

• Anticipate unexpected demand and implement plans to maintain smooth performance

• Identify and resolve slowdowns across departments

Team Leadership & Development

• Lead, coach, and develop a sales-driven team to meet revenue and performance goals

• Monitor productivity and follow up consistently on team performance

• Participate in recruiting, interviewing, and hiring team members

• Develop and enhance cross-training programs to strengthen team flexibility

• Foster a culture of accountability, collaboration, and continuous improvement

Performance & Reporting

• Monitor KPIs and adjust operational strategies to drive results

• Generate and present detailed performance reports using advanced Excel

• Make real-time decisions that balance customer satisfaction with company profitability

Process Improvement

• Use operational data to improve workflows and staffing strategies

• Simplify processes to increase efficiency and reduce delays

• Encourage team members to contribute ideas that improve overall performance

Operational Leadership

• Oversee and streamline the rental process to minimize wait times and deliver fast, friendly, efficient service

• Maintain a clean, well-managed, and diverse fleet that aligns with customer demand, including specialty vehicles

• Forecast staffing and fleet needs using historical data and market trends

• Monitor workflows and eliminate operational bottlenecks

• Anticipate unexpected demand and implement plans to maintain smooth performance

• Identify and resolve slowdowns across departments

Team Leadership & Development

• Lead, coach, and develop a sales-driven team to meet revenue and performance goals

• Monitor productivity and follow up consistently on team performance

• Participate in recruiting, interviewing, and hiring team members

• Develop and enhance cross-training programs to strengthen team flexibility

• Foster a culture of accountability, collaboration, and continuous improvement

Performance & Reporting

• Monitor KPIs and adjust operational strategies to drive results

• Generate and present detailed performance reports using advanced Excel

• Make real-time decisions that balance customer satisfaction with company profitability

Process Improvement

• Use operational data to improve workflows and staffing strategies

• Simplify processes to increase efficiency and reduce delays

• Encourage team members to contribute ideas that improve overall performance

Experience & Qualifications

• High school diploma or GED required; college degree preferr