ADMINISTRATIVE ASSISTANT

Join us at Christian Brothers Services where we support and serve Catholic ministries across the nation.  We are seeking a detail-oriented and organized Administrative Assistant to join our Risk Solutions team. This position provides administrative support and handles member inquiries. The Administrative Assistant plays a vital role in providing exceptional administrative and customer service support, coordinating documentation, assisting with special projects, and serving as a liaison for various member-related processes.

If you are a motivated individual with excellent organizational and communication skills and a commitment to excellence, we want to hear from you.  Join us at Christian Brothers Services, where your contribution will be valued, and your career will flourish within a mission-driven organization.

Key Responsibilities:

Administrative Support & Member Services

• Answer ACD phone calls, respond to member inquiries, and direct calls to appropriate personnel.
• Distribute incoming faxes and daily mail for the division.
• Monitor and post member claims weekly; track and manage incoming claims.
• Issue auto ID cards upon request.
• Respond to member email inquiries within 24 hours of receipt.
• Provide administrative support during SAP enrollment and other key events.

Web Registration Coordination

• Contact members within 24 hours of receiving web registration notifications.
• Enter updates and changes into the system promptly and provide guidance as needed.

Risk Control Report Management

• Review the Workload database daily and process daily reports submitted by risk control consultants.
• Complete reports within a 2-day turnaround, ensuring accuracy and converting documents to PDF as needed.

Special Projects & Mailings

• Assist with division-wide mailings and special projects throughout the year.
• Complete all assigned projects by established deadlines.
• Perform other duties as assigned to support the Member Services team.

Qualifications:

• Minimum two years of prior customer service/administrative service experience.

Skills:

• Strong communication and customer service skills
• Proficient in Microsoft Office Suite
• Proficient in Adobe Acrobat
• Attention to detail and organizational skills
• Prior insurance experience a plus

Pay Range: $22.00 – $25.00 per hour

Benefits:

• 403(b)
• 403(b) matching
• Pension
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance