Senior Product Manager, Wireless Experiences

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

We are seeking a Senior Product Manager to drive execution of high-impact initiatives across wireless customer and agent experiences, including areas such as billing, promotions, eCommerce, and internal tools. These experiences support millions of interactions across digital and assisted channels.

Job Description

This role sits at the intersection of business priorities, customer needs, and complex platform dependencies. You will translate strategic goals into scalable, channel-agnostic product requirements that enable multiple downstream product teams to deliver consistent and high-quality experiences. 

While this role is primarily execution-focused, it requires strong product judgment. You will use discovery insights, data, and customer understanding to influence prioritization, shape solution direction, and drive alignment across stakeholders in a large enterprise environment. 

This is a senior individual contributor role with meaningful visibility to leadership and opportunities to contribute to modernization of core wireless product platforms & experiences. 

Why This Role:

This is a high-impact opportunity to shape and deliver critical wireless experiences at scale. You’ll work closely with senior leadership, influence key customer journeys, and contribute to the modernization of core platforms within a fast-evolving business.

Core Responsibilities:

• Lead execution of complex, cross-functional product initiatives across customer and agent-facing experiences
• Translate business objectives into clear, scalable product requirements that support multiple teams and platforms
• Drive discovery efforts, including user research, data analysis, and competitive insights, to inform prioritization and solution design
• Partner with stakeholders to influence roadmap priorities and ensure alignment across business, UX, engineering, and analytics teams
• Define success metrics, monitor product performance, and identify opportunities and risks to improve business outcomes
• Make data-driven prioritization decisions and manage trade-offs across customer needs, business goals, and technical constraints
• Drive alignment and momentum across cross-functional teams without direct authority
• Navigate platform dependencies, integrations, and release constraints to deliver scalable, high-quality outcomes
• Evaluate product performance, feasibility, and capability gaps to inform prioritization and ensure alignment with business objectives and market needs
• Recommend product, process, and experience improvements by anticipating business challenges, risks, and emerging opportunities
• Consistent exercise of independent judgment and discretion in matters of significance.
• Other duties and responsibilities as assigned.
   

Key Problems You'll Solve:

• Improve clarity, trust, and usability in complex customer experiences such as billing and promotions
• Scale product capabilities across multiple channels and backend systems
• Deliver customer experience improvements while navigating legacy platforms and technical constraints
• Balance near-term delivery goals with long-term platform modernization efforts
• Align diverse stakeholder priorities in a large, matrixed organization

Qualifications:

• Proven experience executing initiatives from discovery through launch and post-launch optimization 
• Demonstrated ability to influence senior stakeholders and drive alignment across cross-functional teams 
• Strong track record of opera