Account Specialist III - WePay

Join JPMorganChase as an Account Specialist III and be the primary contact for clients with complex financial needs. Deliver exceptional service by processing transactions, resolving issues, and identifying opportunities to enhance client relationships. Utilize your expertise in account services and technology to drive innovative solutions and contribute to team success. Develop your leadership skills in mentoring and strategic thinking while making a meaningful impact in a dynamic environment.

As an Account Specialist III - WePay within JPMorganChase, you will be the primary contact for our clients with more intricate financial products or services. Your role will involve providing exceptional customer service, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on customer needs. You will be expected to apply your broad knowledge of account services and protocols to perform a wide range of tasks within established procedures. Your ability to analyze data, manage conflicts, and use technology effectively will be crucial in this role. Additionally, your innovative thinking will be valued as you contribute to solutions for new issues. As part of a team, you will also have the opportunity to develop your skills in mentoring, team building, coaching, delegation, and strategic thinking. 

Job responsibilities  

• Take ownership of each customer interaction while treating customers with respect and responding with empathy 
• Demonstrate personal excellence including punctuality, integrity, and accountability 
• Approach problems logically and with good judgment to ensure the appropriate customer outcome 
• Make appropriate decisions on behalf of our customers quickly and effectively 
• Identify system issues and escalate for resolution 
• Effectively prioritize work to ensure efficiency 
• Have the ability to work independently and in a team environment 
• Think critically and exercise independent judgement 
• Handle difficult situations, including escalations involving technical assistance related to processing devices such as Smart Terminal and Card Readers.  

 

Required qualifications, capabilities, and skills 

• High School diploma/GED  
• Must be willing to work in an environment that requires 100% phone-based customer interaction 
• Minimum of one year of customer interaction or customer support experience either by phone or face-to-face 
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment

Work Schedule: 

Work schedule will vary. Candidate must be willing to work schedule during our operating hours Monday- Friday 9am - 8pm EST.  

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, ge