Senior Manager, Client Success

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

As our Senior Manager of Client Success, you will serve as a trusted advisor and reliable advocate for clients, overseeing the client experience throughout the full revenue cycle, ensuring optimal financial outcomes, client satisfaction, and long-term retention. As an industry expert, this role serves as the primary liaison between the organization and its clients, driving strategic initiatives to enhance revenue performance, streamline operations, and ensure compliance with industry regulations.

Every day you will collaborate cross-functionally with internal teams—such as billing, coding, operations, and technology—to align solutions with client goals. The Senior Manager will offer strategic guidance, support clients in maximizing revenue collection, reducing costs, and improving the overall financial health and performance of the account. To thrive in the role, you will be a a strategic thinker with strong leadership skills, a client-focused mindset, and deep knowledge of revenue cycle management industry and processes, including patient access, billing, coding, collections, and compliance.

Here’s what you will experience working as a Senior Manager of Client Success:

Client Relationship Management

• Develop and maintain strong relationships with key stakeholders across client organizations to deliver an exceptional client experience.

• Serve as the primary point of contact, ensuring client satisfaction and retention.

• Address client concerns promptly and work proactively to prevent potential issues.

• Coordinate and communicates client contractual details for SLAs, performance-based pricing, fees and terms with analytics and finance teams. Communicates periodic changes based on contract amendments.

• Responsible for identifying customer needs, develop and seek buy-in on solutions and manage through the change process at the account level.

Client Onboarding and Implementation Success

• Assist in facilitating the new client onboarding process to ensure smooth transition from the sales and contracting phase to the operational phase of the engagement.

• Ensure alignment of expectations.

• Develop tailored strategies to support each client's unique revenue cycle challenges and goals.

• Provide training and education to clients on RCM processes and technology.

Required Skills:

• Bachelor's degree in healthcare administration, business, or related field (Master’s preferred).

• 7+ years of experience in revenue cycle management, healthcare operations, or client success roles.

• Physician billing experience in specialty groups; radiology, surgical, primary care, and/or others.

• Strong knowledge of RCM processes, including billing, coding, claims management, and reimbursement.

• Excellent communication, interpersonal, problem-solving, and leadership skills.

• Proficiency in utilizing and optimizing EMR systems such as eClinicalWorks, NextGen, Epic, or Meditech

• Excellent written and oral communication skills (including presentation experience) required.

• Advanced computer skills including knowledge of patient accounting systems, analytic tools, and Microsoft Office Suite.

• Strong track record in managing multiple clients and priorities effectively.

• Demonstrated success in performance monitoring, revenue optimization, and process improvement.

• Strong analytical skills with experience in financial reporting, KPI tracking, and revenue performance analytics.

• Familiarity with healthcare compliance regulations such as HIPAA, CMS guidelines, and payer requirements.

Pay Range - $100,000 - $130,000 annually.

For this US-based position, the base pay range is $80,019.00 - $127,950.31 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explor