Jobs and Careers

Global COO - Professional Services & Software

United Statesfull_timeVerifiedPosted 28 Jul 2026

💰 $350,000/yr($250,000/yr – $350,000/yr)

About the role

PSC Biotech provides the life sciences with essential services to ensure that health care products are developed, manufactured, and distributed to the highest standards, in compliance with all applicable regulatory requirements. With a global presence and offices spanning across the Americas, UK, Ireland, Europe, Australia, Asia, and the Middle East, we bring local insight with worldwide expertise. As a strategic life science solutions partner, our engineering, technical, and consulting services incorporate all aspects of operations. Your Role

The Global COO - Professional Services & Software is a senior executive responsible for setting and executing the global vision, strategy, and service delivery model for the company’s Professional Services and Software business. This role ensures services are aligned with client business objectives, regulatory expectations, and industry best practices while delivering scalable, high-quality, and commercially successful outcomes across global markets.

The position provides executive leadership over governance, service delivery, financial performance, talent development, and market positioning. The role owns global program and portfolio execution, P&L performance, and strategic growth of Professional Services and Software offerings while ensuring strong client partnerships, disciplined execution, and regulatory compliance.

This is a hybrid position: the majority of time during the first 12 months will be spent onsite at our York, PA site. The role also requires global travel to other entities. Candidates should be comfortable working primarily from the York site and traveling as needed to support operations across multiple locations.

Global Vision, Strategy & Service Delivery

Establish the overall vision, strategy, and service delivery model for Professional Services and Software.
Ensure services are aligned with client business objectives, regulatory requirements, and industry best practices.
Translate strategy into executable initiatives with measurable outcomes.

Governance & Operating Model

Define and maintain governance structures, decision-making authority, and escalation pathways.
Establish global delivery standards, KPIs, and performance management frameworks.
Ensure consistent service delivery and accountability across regions.

Client Partnerships & Executive Sponsorship

Identify and mentor executive sponsors for key client engagements.
Build and maintain long-term strategic client relationships.
Gather regular client feedback and drive continuous improvement.

Executive & CEO Engagement

Manage CEO-level expectations, communications, and issue resolution for major programs and accounts.
Lead executive-level escalations while protecting business outcomes and reputation.

Commercial Management & Contract Governance

Provide guidance or direct leadership on contract negotiations depending on deal size and risk.
Ensure strategic scope alignment, commercial viability, and delivery feasibility.