Associate Director, Client Operations

Company Description

At Publicis Collective, it is both our model and culture to establish fully integrated cross-discipline teams that put our clients wholly at the center and enable us to provide best-in-class services in a fluid and modular way. Publicis Collective uses living data to create brand movements at the speed of people’s lives. We move faster, create movements, and deploy real time data that connects world class creative to content and media in service of growth and ROI.

As part of Publicis Media, our leadership is defined by experience, commitment, and continuity across our vast network. Helming our agencies and teams are some of the most seasoned experts in the industry, committed to doing the best for our people and our clients every day, and bound together by our inclusive and humane culture. No matter whether we’re recruiting new talent or devising new media campaigns for our clients, we put the humanity and identity of real people at the forefront of everything we do. And our peerless history of continuous learning and innovation means we never stand pat.

Publicis Media is the #1 media network in North America, made of a family of world-class media agencies, solutions, and talent. Together, we comprise more than 23,000 people in more than 60 countries, united to serve the world’s best-known and most successful brands.

Job Description

The Associate Director, Operations is an integral role within the Publicis Collective team, responsible for monitoring and building internal operational processes throughout the account. The Associate Director, Operations will also be responsible for monitoring and enhancing a reporting tool used heavily throughout the account. Data integrity is of upmost importance, so a keen eye for detail and forward thinking are key attributes required for this position.

Role Objectives:

The Associate Director, Client Operations will be part of a growing Client Operations team on a well-known client. This position has tremendous learning potential and provides the opportunity to work on a high-energy, highly visible account.

The Associate Director is responsible for training and developing individuals in the use of appropriate media systems and relative processes in Tools & Systems or Invoice Reconciliation while pursuing company and client goals.  This includes the ability to work on high profile client business while successfully owning tasks related to system set-ups, data QAs or facilitating the processing of vendor invoices based on media agency investment purchases in a timely manner. They are masters in the use of current media systems and have complete understanding of overall processes, policies, and procedures relative to the agency tools and systems or vendor invoice reconciliation. This individual has experience and proven success in this area to qualify for this position.  

• Work hand-in-hand with Director on team roles and responsibilities, and prioritizing key projects across the team
• Manage Supervisor and Sr. Associates’ workload and ensuring all tasks are completed within required timelines
• Lead Supervisor and Sr. Associates’ career development via teaching tasks and coaching skills 
• Proactively solve problems and improve efficiencies as needed

• Maintain positive relationships with agency contacts, system contacts, ReSources and vendors  
• Lead and steward key processes that involve multiple agency teams; ensure all teams are trained on the systems accurately to maintain data consistency
• Expected to periodically check emails to respond to urgent issues after close of business  
• Review work (as necessary) in progress by Supervisor/ Sr. Associates as issues arise to help guide to a resolution or escalate issues as needed
• Identify and surface issues related to Media Systems or ReSources process and staff and help with resolution

• Act as the point of contact for the internal brand teams for all Tools & Systems related questions to ensure consistency and accuracy across the brands, but also clients across the Collective agency
• Owner of accuracy of inputs into proprietary Operation System, ensuring all systems are accurately set-up for internal and external reporting needs
• Maintain and provide reporting to team and managers on a regular basis as well as internal Agency teams, like Finance and client media teams  
• Attend Agency system trainings and meetings (i.e. MediaOcean)  
• Participate in system enhancement testing or training  
• Support Director as needed with various contacts (Finance/Client Operations/Media/Systems/Vendors) on special requests or projects as needed  
• Connect with Analytics, Strategy and Investment peers on account-specific requests 
• Oversee invoice clearing process for Pfizer
• May handle high-pr