Manager, Information Technology

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CORE JOB SUMMARY                                                                                                                                                                                                           

The Manager, Information Technology analyzes and directs the activities of the IT department and supervises all assigned IT staff. The incumbent also ensures continuity of computer services for computer users throughout the organization through planning, technical leadership, and project coordination.

CORE JOB FUNCTIONS                                                                                           

• Designs improved work systems by revising work standards, policies, and procedures, employee work method and utilization, and staffing levels.

• Plays an integral role in the hire, training, counseling, and development of staff.

• Contributes to the formulation of department-wide management and technical policies.

• Develops and maintains a professional development and training plan for staff.

• Confers with and advises subordinates of technical problems and solutions, task prioritization, and support methodology.

• Prepares activity and progress reports regarding group responsibilities.

• Serves as a point of contact for the executive management team on department initiatives.

• Ensures a consistently high level of customer service throughout the department by creating appropriate service standards, regular observation, and mentoring department personnel.

• Develops, documents, and modifies guidelines and procedures to promote efficiency within the unit.

• Works directly with faculty, students, and senior administrators to identify and address emerging technology needs.

• Administers and coordinates all functions and services for assigned information technology projects.

• Supervises the performance of unit supervisors and staff.

• Administers and processes staff performance appraisals.

• Makes recommendations to IT leadership, peers, and subordinates to improve the working environment.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                        

Education:

Bachelor’s degree in relevant field

Certification and Licensing:

Not Applicable

Experience:

Minimum 5 years of relevant experience

Knowledge, Skills and Attitudes:

• Knowledge of business and management principles.

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to establish department goals, and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to lead, motivate, develop, and train others.

DEPARTMENT ADDENDUM

Department Specific Functions

• Collaborates with Frost School of Music (FSOM) leadership on systems and processes that leverage technology to enable the school’s administrative functions and their teaching and research mission.

• Recommends software, systems, and equipment related to teaching, media production, editing, and performance.

• Oversees the work of the AV Technician, who is responsible for supporting the schools spaces and events.

• Oversees the work of the Desktop Support Specialist, who is responsible for supporting faculty and facility computers, labs, studios, and performance spa