1053 Senior IS Business Analyst (Hyland/ECM)

Company Description

Who We Are

The San Francisco Employees’ Retirement System (SFERS) is dedicated to securing, protecting, and prudently investing the pension trust assets, administering mandated benefits programs, and providing promised benefits to the active and retired members of the City and County of San Francisco.

Established in 1889 as a fund for families and orphans of firefighters and police officers, today the San Francisco Employees’ Retirement System serves more than 75,000 active, vested, and retired employees of the City and County of San Francisco and their survivors.

What We Do

The Information Systems Division provides department-wide training and support to users of the department’s LAN and applications; coordinates City-provided technical services and support with the Department of Technology; manages the functional and technical teams assigned to develop and maintain the department’s Pension Administration system and Enterprise Content Management (ECM) project; oversees the department’s cybersecurity protocols; and leads the department’s disaster recovery and business resumption planning and policy efforts.

Specific information regarding this recruitment process is listed below:

This is a Position-Based Test conducted in accordance with CSC Rule 111A. 

• Application Opening: November 26, 2025
• Application Deadline: May close at any time, but not before 5pm PST on Friday, December 5, 2025.
• Recruitment ID: PBT-1053-158819
• Appointment Type: Permanent Civil Service
• Reporting Location: 1145 Market Street, San Francisco, CA
• Salary range:  $129,506 - $162,942
• Work Schedule: Full time, Monday – Friday, Hybrid Telecommuting work schedule available up to 1 telecommute day per week.

This job announcement will not close before Friday, December 5, 2025. Interested applicants are encouraged to apply as soon as possible.

Job Description

What We’re Looking For

Under general direction, the Senior IS Business Analyst is responsible for the successful completion and rollout of SFERS technology projects, including but not limited to strategically evolving the technology program, mitigating current risks, and establishing a technological foundation for future modernization. This role involves overseeing the entire development lifecycle and ongoing IT functions, participating in research, analysis, and documentation of business requirements for system changes and enhancements. The Senior IS Business Analyst will play a key role in analyzing and resolving complex systems problems, offering recommendations to meet user needs, and leading and coordinating critical projects. This position requires a proactive approach to system changes, meticulous documentation, and effective collaboration with cross-functional teams.

Examples of primary duties may include:

• Enhance our technological resilience to ensure uninterrupted service delivery.
• Oversee the development-lifecycle and ongoing IT functions.
• Research, analyze, and document business requirements for changes and enhancements to the Enterprise Content Management system.
• Analyze and resolve complex systems problems.
• Provide recommendations to meet user’s needs.
• Document and submit service requests and trouble reports for the implementation of system changes.
• Participate in the analysis and prioritization of service requests.
• Respond to report requests and data requests.
• Write and modify reports and queries as needed to meet business needs.
• Develop and test system changes and coordinate testing by end users to ensure functionality and quality of modifications and enhancements.
• Update and maintain systems technical and procedure documentation.
• Consult on special requests for information and reports.
• Participate in audits, integrated reviews, improvement studies, and quality control reviews.

Qualifications

Education:

An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:

Five (5) years of experience in the information systems field, including system analysis, business process design, developme