Business Analyst

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:

Impact - The work you do here matters to millions.

Growth - Philadelphia is growing, why not grow with it?

Diversity & Inclusion - Find a career in a place where everyone belongs

Benefits - We care about your well being

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

Job Description

The Business Analyst reports to the Enterprise & Governance PMO Operations Manager. This role is responsible for guiding the success of the technology and services related to various business processes that align with the City’s technological strategic priorities and future-state agile, digital city experience. Working with cross-functional technology teams and business process stakeholders, they will oversee technology related business process initiatives from requirements through implementation, assessment, testing, and continuous enhancement. In this role, the Business Analyst will be the ‘voice of the customer,’ focusing on needs, expectations, understandings, and desires of the OIT and business process stakeholders to improve processes and increase satisfaction.  
As a member of the Enterprise and Governance PMO, the Business Analyst is expected to uphold the organization’s mission and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within the Enterprise and Governance PMO.

Essential Functions
Business Process Discovery and Management
•    Advocate for the value of various business processes and encourage their use.
•    Lead requirements gathering (including interviewing users, analyzing work processes and operations, establishing solution objectives, and evaluating systems functionality) to uncover insights about various business processes and opportunities to improve existing services and explore new ones.
•    Work closely with development and support teams during business process related projects, including writing use cases and assisting in prioritization of features and functionality for systems.
•    Contribute to the planning for new or enhanced IT services or service bundles based on partner input and knowledge of OIT policies and standards.
•    Research, investigate, and promote the use of existing and emerging technologies to support or enhance IT operations and/or work.
•    Perform initial testing of enhancements and provide feedback to developers as needed.  Coordinate with subject matter experts on second level testing.
•    Keen ability to determine when to apply Project Management principles. 
•    Contribute to Project and Portfolio Management.
•    Ask smart questions, take risks, and champion new ideas.
Relationship Management
•    Build and maintain collaborative and consultative relationships with customers and central OIT areas related to specific business processes being managed and serve as primary point of contact for IT coordination of services, communication, and planning aroun