Data Center Customer Operations Technician

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Why Join Equinix

At Equinix, you’ll help keep the world’s digital connections running. Our data centers support the technology people and businesses rely on every day — and it’s our technicians who make that possible. Whether you’re just starting out, transitioning from the military, learning through an apprenticeship, or bringing hands‑on experience, Equinix offers training, teamwork, and real career growth in a mission‑critical environment.

If you’re dependable, curious, and ready to learn, we want to hear from you.

About the Role

As a Data Center Technician, you’ll work hands‑on in our data centers supporting customer requests, installing infrastructure, performing cross‑connects, and helping ensure a great customer experience. You’ll follow clear standard operating procedures, receive training, and grow your technical skills over time.

This role is open to entry‑level through experienced candidates, including veterans and apprentices.

What You’ll Do

• Complete work orders from a queue while meeting committed timelines
• Rack and stack customer equipment
• Support installations of fiber trays, ladder racks, cabinets, and basic cage infrastructure
• Perform standard cross‑connect installs, terminations, and testing
• Follow cable management standards for fiber, copper, and coax
• Perform Layer 1 testing and certification
• Document work accurately in systems
• Support customers on‑site with professionalism and care
• Partner with teammates, vendors, operations, and security teams

What We’re Looking For

Required:

• High school diploma or equivalent
• 1–2 years of relevant experience or equivalent hands‑on training
  • Military technical experience, apprenticeships, trade programs, or workforce development programs are welcome
• Willingness to follow procedures, safety standards, and documentation requirements
• Interest in hands‑on technical work and learning new skills

Nice to Have (Not Required):

• Data center, IT, cabling, or critical facilities experience
• Familiarity with fiber, copper, or coax cabling
• Experience working from tickets or queues
• Customer‑facing or on‑site support experience

Military & Early‑Career Friendly

We proudly encourage applications from military veterans, transitioning service members, National Guard and Reserve members, military spouses, apprentices, and early‑career technicians. Your training, teamwork, discipline, and commitment to process and safety are highly valued here.

Why You’ll Like Working Here

• Clear procedures and structured training
• Supportive, team‑based environment
• Hands‑on technical work with real impact
• Opportunities to build a long‑term career in data center operations

Don’t meet every requirement? Apply anyway.
We value potential, transferable skills, and a willingness to learn just as much as prior experience.

The targeted pay range for this position in the following location is / locations are:

United States - Dal Dallas : 46,400 - 69,600 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, con