Site Reliability Engineer, Global E-commerce- USDS

About the Team

The Global E-commerce SRE team of US Tech Services works with engineering and product teams to build and run large-scale, globally distributed, observable, fault-tolerant systems. As an SRE, you will deliver on production ownership and be responsible for observability and automation across complex, large-scale service mesh architectures.



In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.



What You'll Do:

- Own the service level of a critical, revenue generating E-commerce platform as well as all supporting infrastructure and services. This role will focus on service reliability, highly-scalable design and release management in a cloud-native environment.

- Define service level indicators and data-driven objectives to uphold and improve uptime, latency, and system health of a core TikTok production platform.

- Collaborate cross team with engineering and product to ensure that key requirements (such as capacity planning and launch reviews) are performed to enable transparent service delivery to customers.

- Automation geared towards infrastructure-as-code, scalability and service resiliency

- Implement SRE practices around incident management, post-mortems while being part of on-call rotations.